Cynthia Ortega
San Diego,California
Summary
Motivated cosmetologist, I have a great memory for procedures, and am able to remember faces and names and make experiences more personable. I have an ability to answer multiple lines, and work well under pressure. I am extremely motivated and always willing to learn. I will be one of the most loyal people you will employ.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Salon Coordinator
Cut Hair Salon
11.2021 - 06.2022
- Answering phones
- Setting up appointments
- Answering questions
- Light cleaning
- Register experience
- Creating profiles on vagaro for new clients
- Restocking
- Product invoicing
- Managing salon
- Greeting, checking in/out clients
- Rebooking
- Assistance owner in the running of salon
- Washing and drying towels and robes
- Opening and closing the salon
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
- Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
- Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
- Greeted patrons upon arrival at salon, offering prompt, courteous service.
- Provided exceptional support to both stylists and clients alike during high-volume periods such as holidays or special events.
- Maintained accurate financial records, facilitating smooth daily operations and timely reporting.
- Assisted stylists with client consultations, ensuring a clear understanding of desired services and outcomes.
Medical Biller and Coder
Lobo Solutions
05.2019 - 01.2020
- Recorded, stored, and reported medical coding information to create statistics of healthcare encounters
- Utilized various coding resources, such as ICD-10-CM, CPT, and HCPCS Level II manuals, to assign accurate codes
- Monitored changes in regulatory requirements that could impact organization's coding processes or reimbursement rates
Customer Service Representative
BPI Custom Printing
06.2016 - 05.2019
- Conducted outbound calls to follow up on previous purchases or provide additional support if necessary
- Escalated issues that could not be resolved independently to supervisors or managers for further assistance
- Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions
- Answering phones (3+lines)
- Cashier experience
- Re-stock store
- Greeting and helping customers
- Placed orders
- Web order experience
- Making deposits
- Opening and closing store
- Ordering products
- Inventory upkeep
Receptionist
B Medical Spa
01.2016 - 04.2016
- Routed messages, coordinated appointments, and directed personnel to various departments
- Scheduled appointments and documented updates in scheduling software
- Treated visitors with friendly, approachable attitude
Receptionist
Beauty and Body Medlounge
03.2015 - 01.2016
- Routed messages, coordinated appointments, and directed personnel to various departments
- Anticipated guest needs, delivering exceptional customer service to exceed expectations
- Directed numerous calls per day to appropriate recipients using multi-line system
Receptionist
Honda of Mission Valley
12.2012 - 01.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Customer Service Representative
911 Appliance
08.2005 - 11.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
License - Barbering
Bellus Academy
San Diego, CA10.2024
Certification - Medical Billing and Coding
California Medical College
San Diego, CA05.2019
License - Cosmetology
Marinello School of Beauty
San Diego, CA09.2011
Skills
- Business Administration
- Information Collection
- Consulting
- Customer interaction
- Exceptional organization
- Appointment Scheduling
- Telephone Etiquette
- Customer Service
- Problem-solving skills
Certification
cosmetology License - expires:09/30/2026
Languages
Spanish
Native or Bilingual
Timeline
Salon Coordinator
Cut Hair Salon
11.2021 - 06.2022
Medical Biller and Coder
Lobo Solutions
05.2019 - 01.2020
Customer Service Representative
BPI Custom Printing
06.2016 - 05.2019
Receptionist
B Medical Spa
01.2016 - 04.2016
Receptionist
Beauty and Body Medlounge
03.2015 - 01.2016
Receptionist
Honda of Mission Valley
12.2012 - 01.2015
Customer Service Representative
911 Appliance
08.2005 - 11.2010
License - Barbering
Bellus Academy
Certification - Medical Billing and Coding
California Medical College
License - Cosmetology
Marinello School of Beauty
cosmetology License - expires:09/30/2026
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