Amanda Laupp
Sutter Creek,CA
Summary
Accomplished Salon Cosmetologist and Childcare Shift Supervisor with a proven track record in enhancing customer satisfaction and streamlining operations. Excelled at Jackson Rancheria Casino by delivering successful training to 40 employees, optimizing inventory, and enforcing safety protocols. Skilled in CRM and verbal communication, demonstrating meticulous attention to detail and a strong problem-solving ability. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
20
20
years of professional experience
Work History
Salon Cosmetologist
Self-employed At A Cut Above Hair Salon
03.2014 - Current
- Managed appointment scheduling efficiently using software systems that allowed seamless booking experience for both staff members and clientele.
- Maintained a clean and organized work station for efficient service delivery and client comfort.
- Managed salon inventory for timely replenishment of supplies while reducing waste expenses.
- Contributed to a positive work environment by supporting coworkers in their tasks when needed or requested.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated excellent time management skills by consistently completing services within allotted appointment times while maintaining quality results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Executed precision haircuts using advanced cutting techniques to achieve desired looks while maintaining healthy hair conditions.
Childcare Shift Supervisor
Jackson Rancheria Casino
03.2004 - 01.2010
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Delivered successful training to more than 38 employees during tenure, educating on successful work processes and productivity strategies.
- Enforced company policies and regulations with employees.
Education
General, Early Childhood Education, Psychology
Folsom Lake College
Folsom, CAHigh School Diploma -
Amador High School
Sutter Creek, CA06.1998
Skills
- Organizing and Categorizing
- File Organization
- Dedicated Team Player
- Verbal Communication
- Office Administration
- Prioritizing Work
- Strong Problem Solver
- Meticulous attention to detail
- Multi-line phone proficiency
- Supply Management
- Customer Relationship Management (CRM)
Timeline
Salon Cosmetologist
Self-employed At A Cut Above Hair Salon
03.2014 - Current
Childcare Shift Supervisor
Jackson Rancheria Casino
03.2004 - 01.2010
General, Early Childhood Education, Psychology
Folsom Lake College
High School Diploma -
Amador High School
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