Cynthia Ouellette
Dayton
Summary
Dynamic professional with extensive experience in billing and dispute resolution at Premier Health. Proven expertise in financial management and insurance billing procedures, ensuring accuracy and compliance. Adept at collaborating with clients to resolve issues, enhancing patient satisfaction and operational efficiency. Committed to maintaining confidentiality and delivering exceptional service in fast-paced environments.
Overview
25
25
years of professional experience
Work History
HOSPITAL CORPORATE BILLER
Premier Health
11.2019 - Current
- Executed billing tasks and recorded information in company databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Kept all patient information secure and confidential.
- Determined proper codes for medical records and patient services.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Maintained accurate records of customer payments.
- Collaborated with customers to resolve disputes.
School Secretary
PATHWAY SCHOOL OF DISCOVERY
08.2016 - 07.2019
- Documented attendance, grades and test scores to update permanent records.
- Processed student registrations and withdrawals.
- Participated in meetings, workshops and seminars to covey or gather information to perform functions.
- Exercised judgment within school policy guidelines to alleviate principal's workload.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
PHONE TRIAGE NURSE
CHILD AND ADOLESCENT SPECIALITY CARE
06.2001 - 08.2008
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
Education
Associate of Science - MEDICAL ASSISTING
RETS TECH CENTER
CENTERVILLE, OH05-1992
Skills
- Financial management
- Insurance billing procedures
- Billing
- Dispute resolution
Timeline
HOSPITAL CORPORATE BILLER
Premier Health
11.2019 - Current
School Secretary
PATHWAY SCHOOL OF DISCOVERY
08.2016 - 07.2019
PHONE TRIAGE NURSE
CHILD AND ADOLESCENT SPECIALITY CARE
06.2001 - 08.2008
Associate of Science - MEDICAL ASSISTING
RETS TECH CENTER