Jennifer Boatman
Anaheim Hills,CA
Summary
Dynamic Hospice Biller with proven expertise at Advanced Revcycle, enhancing revenue through meticulous invoice processing and compliance with regulations. Skilled in conflict resolution and data entry, I successfully reduced claim rejection rates and improved client satisfaction by implementing effective billing solutions and fostering strong relationships with healthcare providers.
Overview
17
17
years of professional experience
Work History
Hospice Biller
Advanced Revcycle
3014 Dauphine St, Ste A, PMB 490596
06.2020 - 12.2025
- Processed and submitted medical billing claims efficiently using advanced billing software.
- Reviewed patient accounts for accuracy and resolved discrepancies in billing information.
- Collaborated with healthcare providers to gather necessary documentation for claims submission.
- Monitored claim status and followed up on outstanding payments with insurance companies.
- Implemented process improvements that reduced claim rejection rates significantly.
- Ensured compliance with federal regulations and payer requirements in all billing activities.
- Developed comprehensive reports to track billing performance and identify areas for improvement.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Kept all patient information secure and confidential.
- Executed billing tasks and recorded information in company databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Determined proper codes for medical records and patient services.
- Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
- Conducted regular audits of billing records, identifying issues and implementing corrective actions.
- Followed up with appropriate parties to obtain prompt payments.
- Managed a high volume of invoices, prioritizing workload to meet deadlines and maintain cash flow.
- Ensured compliance with relevant regulations and industry standards throughout all aspects of the billing process.
- Maximized efficiency within the department by cross-training team members on various aspects of the billing cycle.
- Generated detailed financial reports for management review, highlighting trends and potential areas for improvement.
- Streamlined the billing process by automating data entry tasks, leading to improved efficiency and accuracy.
- Increased revenue through timely processing of invoices and thorough follow-up on outstanding payments.
- Maintained accurate client records, ensuring proper billing and payment tracking.
- Minimized lost revenue by proactively identifying inaccuracies within invoicing records and taking necessary corrective actions.
- Improved overall client satisfaction by promptly addressing concerns related to invoicing disputes or inconsistencies.
- Assisted in the development of customized billing solutions, catering to unique client requirements.
- Developed strong relationships with clients, fostering trust and effective communication regarding billing matters.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Responded to customer concerns and questions on daily basis.
- Maintained accurate records of customer payments.
- Verified accuracy of accounts payable payments, resulting in Number% reduction in payment errors and check reissues.
- Collaborated with customers to resolve disputes.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Reconciled accounts receivable to general ledger.
- Audited and corrected billing and posting documents for accuracy.
- Utilized various software programs to process customer payments.
- Generated monthly billing and posting reports for management review.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Hospice Biller
Evergreen Hospice INC
Cerritos, CA
08.2008 - 05.2020
- Assisted in training new staff on billing procedures and software utilization.
- Implemented process improvements that reduced claim rejection rates significantly.
- Ensured compliance with federal regulations and payer requirements in all billing activities.
- Developed comprehensive reports to track billing performance and identify areas for improvement.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Kept all patient information secure and confidential.
- Executed billing tasks and recorded information in company databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Determined proper codes for medical records and patient services.
- Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
- Conducted regular audits of billing records, identifying issues and implementing corrective actions.
- Followed up with appropriate parties to obtain prompt payments.
- Reduced billing errors by implementing strict policies and systematic procedures.
- Enhanced team productivity by providing training on new billing software and processes.
- Managed a high volume of invoices, prioritizing workload to meet deadlines and maintain cash flow.
- Ensured compliance with relevant regulations and industry standards throughout all aspects of the billing process.
- Generated detailed financial reports for management review, highlighting trends and potential areas for improvement.
- Increased revenue through timely processing of invoices and thorough follow-up on outstanding payments.
- Maintained accurate client records, ensuring proper billing and payment tracking.
- Minimized lost revenue by proactively identifying inaccuracies within invoicing records and taking necessary corrective actions.
- Improved overall client satisfaction by promptly addressing concerns related to invoicing disputes or inconsistencies.
- Collaborated with other departments for accurate invoicing and prompt resolution of discrepancies.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Verified accuracy of accounts payable payments, resulting in Number% reduction in payment errors and check reissues.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
- Monitored claim status and followed up on outstanding payments with insurance companies.
Education
Associate of Science - Fashion Design
Brooks College
Long Beach, WA06.1980
Skills
- Billing
- Data entry proficiency
- Regulatory compliance
- Invoice processing
- File management
- Invoice coding
- Payment tracking
- Numeric accuracy
- Posting charges
- Conflict management
- Insurance billing procedures
- Dispute resolution
- Invoice reconciliation
- Spreadsheet management
- Financial management
- Insurance company billing
- Reimbursement processing
- Deadline driven
- Transaction reconciliation
- Accurate invoicing
- Coding data
- Patient information management
- Payment posting
- Research and due diligence
- Audit procedures
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- HIPAA compliance
- Billing systems and software
- Verbal and written communication
- Decision-making
- Claim submission
- Claims processing
- Relationship building
- Patient account management
- Insurance verification
- Collections
- Client relationship management
- Analytical thinking
- Conflict resolution
- Account reconciliation
- Accounts receivable management
- Financial reporting
- Invoice generation
- Records organization and review
- Revenue cycle management
- Collections management
- Data research
- Report generation
- Monthly billing management
- Billing cycle management
- Medical transport billing
- Insurance confirmation
- Billing dispute resolution
- Medical billing and collections
- Billing best practices
- Work coordination
- General accounting
- Account updating
- Management accounting
- Hour tracking
- Customer account management
- Teamwork
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
Timeline
Hospice Biller
Advanced Revcycle
06.2020 - 12.2025
Hospice Biller
Evergreen Hospice INC
08.2008 - 05.2020
Associate of Science - Fashion Design
Brooks College