CYNTHIA PACE
State of Alabama Department of Public Health
Jackson,AL
23
years of professional experience
Detail-oriented professional with 17 years of experience in administrative support, customer service, banking, and medical office operations. Proven expertise in Microsoft Office, medical insurance verification, and office administration. Committed to delivering exceptional service to customers and colleagues while ensuring operational efficiency.
Work History
Administrative Support
3 Years 6 Months- Developed and maintained spreadsheets using Microsoft Excel and other Microsoft Office applications for data tracking and reporting.
- Coordinated communication with clinics through emails and phone calls to relay information and organize activities.
- Managed procurement of office supplies to ensure team had necessary materials. and assist team members with administrative tasks as needed.
- Order office supplies and assist team members with administrative tasks as needed.
- Order and manage data loggers to support department operations.
- Provided comprehensive administrative support to enhance overall office operations and team collaboration.
Stock Clerk
1 Year 6 Months- Monitored work areas for cleanliness and functionality, removing obstacles to ensure safety standards were met.
- Ordered and paid for merchandise and maintained adequate stock levels.
- Managed ordering and procurement of merchandise, ensuring optimal stock levels were maintained.
- Stocked shelves and organized supplies to facilitate quick access and efficient retrieval.
- Organized and categorized paperwork for easy retrieval and assisted with the receipt and delivery of merchandise.
- Answered telephone calls and provided general office and clerical support.
Teller / Service Representative
5 Months- Opened new checking and savings accounts and established lines of credit for customers.
- Resolved customer concerns regarding personal savings, checking, and lines of credit accounts, enhancing customer satisfaction.
- Assisted customers with account questions and routine banking needs.
- Provided professional, courteous service to customers in person and over the telephone, fostering positive relationships.
- Welcomed customers and provided a friendly, positive experience throughout each transaction.
- Addressed customer account questions and routine banking needs, ensuring efficient service and support.
Office Manager
2 Years 4 Months- Coordinated patient scheduling and ensured accuracy of patient information.
- Oversaw patient scheduling and maintained accurate patient information.
- Supported daily office operations and helped maintain organized patient records.
- Executed general office duties, including charting, filing, and telecommunications support.
- Verified medical insurance coverage, copayments, and deductibles.
- Facilitated administrative tasks to enhance office operations and improve patient experiences.
Assistant Manager / Teller / Team Leader
14 Years- Delivered exceptional customer service by addressing diverse banking needs, ensuring customer satisfaction and loyalty.
- Processed a range of financial transactions, including mortgage and installment loan payments, ensuring accuracy and efficiency.
- Processed financial transactions, including routine banking transactions, mortgage payments, and installment loan payments.
- Performed daily banking duties, including vault balancing and preparation of audit reports.
- Led daily shift huddles to align team objectives and share key updates, fostering communication and collaboration among team members.
- Followed bank policies, procedures, and operational guidelines to support accuracy and compliance.
- Demonstrated leadership by conducting daily shift huddles and communicating important information to team members.
Education
Secretarial - Secretarial and Office Administration
High School Diploma
Skills
Administrative and Clerical Support
Administrative support
Client relations
Insurance verification
Patient scheduling
Financial services
Data entry
Records management
Inventory control
Communication skills
Confidentiality
Teamwork skills
Section name
- Create a resume for Cynthia Pace, 225 West Point Drive, Jackson, AL 36545, 251-769-1216, cynpace@yahoo.com, Summary, Organized professional with superior work ethic and team player attitude. Commended for honesty, hard work and positive attitude. Reliable and dependable dedicated worker consistently arrives a work on time with a friendly attitude. Skills, Excel, Microsoft office, customer service, medical insurance, administrative support, proficient and productive individual with 17 years of experience in managerial and customer service skills related to banking, physical therapy. Education, diploma, Secretarial and office Administration Hobson State Technical College (now Coastal College) 1986, High School diploma, Jackson High School 1982, Experience, State of Alabama department of Public Health May16, 2023 to current, create spreadsheets, use Microsoft office, send out emails, make phone call to clinics, order supplies, help wherever I am needed. Order data loggers, file temp. excursion with the CDC. November 2021 to May 12, 2023, State of Alabama Department of Transportation Grove Hill, Alabama, Stock Clerk, monitored work areas for cleanliness and functionality and removed obstacles for safety, organized storage of articles in bins, floor, shelves and assigned area according to product categories, ordered and paid for merchandise, stock shelves, file paperwork delivered merchandise and answered phone. June 2021 to November 2021, Clarke County Credit Union Grove Hill, Alabama, teller Service Representative, maintained confidentiality of bank records and client information, researched and resolved customer issues on personal savings, checking and lines of credit accounts. Opened new checking and savings and lines of credit for customer accounts, delivered exceptional service to customers in person and over the phone, welcome customers and offered pleasant service during entire transaction. February 2019 to June 2021, Health Actions Jackson, Alabama., Office Manager, Oversee patient's scheduling and patient information for office, Conduct office duties such as verification of insurance, copays, deductibles, and appointment schedules, responsible for general office duties of charting, filing, and telecommunication.
- Here is a polished, professional resume for Cynthia Pace, organized to highlight her administrative, customer service, banking, and medical office experience.
- Writing
- One important date clarification: You listed Regions Bank as “09/2023–09/2017.” I interpreted this as September 2017–September 2023, but please confirm the dates. Also, the Regions Bank position overlaps with your other listed jobs from 2019 to 2023. If these positions were concurrent, part-time, or listed with different dates, we can adjust the resume to ensure the timeline is accurate.
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- CYNTHIA PACE
- 225 West Point Drive, Jackson, AL 36545
- 251-769-1216 | cynpace@yahoo.com
- PROFESSIONAL SUMMARY
- CORE SKILLS
- PROFESSIONAL EXPERIENCE
- EDUCATION
- Note: Regions Bank is now listed immediately after Health Actions. Before submitting the resume, confirm the Regions Bank employment dates, since September 2017–September 2023 overlaps with several other positions.
- I’ve corrected the Regions Bank dates to September 2003 – September 2017 and kept Regions Bank directly after Health Actions, as requested.
Timeline
Administrative Support
State of Alabama Department of Public Health
05.2023 - CurrentRead More
Stock Clerk
State of Alabama Department of Transportation
11.2021 - 05.2023Read More
Teller / Service Representative
Clarke County Credit Union
06.2021 - 11.2021Read More
Office Manager
Health Actions
02.2019 - 06.2021Read More
Assistant Manager / Teller / Team Leader
Regions Bank
09.2003 - 09.2017Read More
Jackson High School
High School Diploma
Read More
Hobson State Technical College (now Coastal College)
Secretarial from Secretarial and Office Administration
Read More