Tracy Brown-Hobbs
Executive Assistant
Louisville,KY
Summary
Driven Executive Assistant adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives. Over 20 years of experience support leaders in management and executive roles. Multi-talented Administrative support specialist consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Overview
17
17
years of professional experience
Work History
Administrative Support
- For District, Family and Circuit Court Judges
- Allocated executive tasks and managed complex calendars and administrative functions
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Updated executives on changing business needs by thoroughly documenting internal and client meetings
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
- Worked with Chief Circuit Court Administrator to coordinate and complete special projects for Emergency Management Plan
- Managed over 50 customer calls per day
Clerical support
- For Supervisor and client workers for Family support area for The Department of Community-Based Services
- Consist of typing, filing, working on the computer, Sorting mail and answer questions on the phone or in-person dealing with clients
- Analyzed departmental documents for appropriate distribution and filing
- Researched and updated all required materials needed for Supervisor and Family Support Specialist
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Received and routed business correspondence to correct departments and staff members
- Transferred and directed phone calls, guests and mail to correct staff members
- Assisted coworkers and staff members with special tasks on daily basis
Administrative Coordinator
Office For Safe And Healthy Neigborhoods
09.2021 - Current
- Prepared detailed documents and reports in adherence to administrative processes.
- Monitored and directed incoming mail and prepared outgoing mail.
- Collaborated in the timely processing of billing and accounts receivables.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Serve as Human Resources Rep, IT Rep, Parking Rep, and Procurement liaison.
Administrative, Administrative Support Specialist
Offices of The Courts
LOUISVILLE, Kentucky
05.2019 - Current
Community Service Coordinator
Jefferson County Attorney's Office
Louisville, KY
06.2017 - 04.2019
- Currently employed in restitution and bad check division of County Attorney's Office
- Prepare motions for court to revoke probation, sentencing, and contempt of court
- Work with prosecutors to help prepare for court daily
- Diversion Officer for District Court for 1st-time offenders to help them with their charges with ordering them to series of community services hours and/or Stop Shoplifting Class sponsored by Better Business Bureau among other things, depending on charges and age of defendant
- Responded to customer requests via telephone and email
- Copied, logged and scanned supporting documentation
- Analyzed departmental documents for appropriate distribution and filing
- Verified data integrity and accuracy
- Entered details such as payments, account information and call logs into computer system
- Developed and created programs and monitored effectiveness against individual participant needs
- Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
Administrative, Pretrial Officer
Offices of The Courts
Louisville, KY
11.2015 - 05.2017
- Entering citations and warrants of persons arrested within Jefferson County, Kentucky
- Once citations have been entered, defendants must be assessed to determine risk and charges will be then presented to judges along with risk assessment to determine if defendants will be released and required to return to court or bonds will be placed defendants
- Completing reports of defendants released from custody and reports for defendants with court dates and completion of court cases
- Copied, logged and scanned supporting documentation
- Followed all policies, regulations, dress codes and schedules
- Handled 20 calls per day to address customer inquiries and concerns
Family Support Specialist
Cabinet for Health and Family Services
Louisville, KY
08.2013 - 11.2015
- Assist persons in applying for SNAP and Medical benefits
- Assist persons with community-based services that are offered within state, city, and community
- Accomplishments feeling a sense of worth to be able to provide families with services that will allow them to be able to provide for their families when there is a need and to open client’s community services did not know was offered to them
- Performed initial client assessment and analysis to begin research process to determine eligibility of client
- Responded to customer requests via telephone and email
- Answered average of 20 calls, emails, and faxes per day, addressing customer inquiries, solving problems and providing new information regarding all benefits
- Copied, logged and scanned supporting documentation
- Reported child abuse in accordance with legal standards of mandatory reporters
- Collaborated with community program leaders and advocates to make resources accessible to those in need
- Documented data and completed accurate updates to case records
Office Support II
Cabinet for Children and Family Services
Louisville, KY
12.2011 - 08.2013
Claims Benefit Specialist
The Rawlings Group
Lagrange, KY
05.2003 - 09.2008
- Investigation of claims to determine other secondary coverage
- If other coverage is determined COB is determined if there are claims that must be reprocessed invoice is submitted to doctors, hospital and medical faculties to submit claims to proper insurance to have claims reprocessed
- Mentor and trained new specialist on how to access main frame Systems
- Achieved Million Dollar Auditor Status by collection over 1 million dollars in recoveries
- Worked directly with incoming clients to achieve good relations while training on their system
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Copied, logged and scanned supporting documentation
Education
Master of Arts - Criminal Justice
University of Louisville
Louisville, KY05.2023
Bachelor of Science - Business Administration: Business Management, Law
Sullivan University
Louisville, KY03.2020
Associates of Science Degree - Business Administration-Management
Sullivan University
2011
Skills
- Administrative Support, benefits, Clerical, client, clients, filing, frame, insurance, Sorting mail, access, Office, processes, risk assessment, Supervisor, phone, typing, warrants
- Materials preparation
- Self-motivated
- Administrative support
- Communication Skills
- Microsoft Outlook
- Team leadership
- Strong verbal communication
- Clerical support
- Customer Service
- General Office Duties
- 45 WPM typing speed
- Strong Organizational Skills
- Confidentiality and Data Protection
- Clerical Support
- Research and Analytical Skills
- Ease with Computers and Technology
Affiliations
Zeta Phi Beta Sorority, Inc
Eta Zeta Chapter
Louisville, Kentucky, Great Lakes Region
Timeline
Administrative Coordinator
Office For Safe And Healthy Neigborhoods
09.2021 - Current
Administrative, Administrative Support Specialist
Offices of The Courts
05.2019 - Current
Community Service Coordinator
Jefferson County Attorney's Office
06.2017 - 04.2019
Administrative, Pretrial Officer
Offices of The Courts
11.2015 - 05.2017
Family Support Specialist
Cabinet for Health and Family Services
08.2013 - 11.2015
Office Support II
Cabinet for Children and Family Services
12.2011 - 08.2013
Claims Benefit Specialist
The Rawlings Group
05.2003 - 09.2008
Administrative Support
Clerical support
Master of Arts - Criminal Justice
University of Louisville
Bachelor of Science - Business Administration: Business Management, Law
Sullivan University
Associates of Science Degree - Business Administration-Management
Sullivan University
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