Cynthia Parks
West Springfield,MA
Summary
Accomplished Sales/Customer Service Manager at AutoZone LLC, adept in conflict resolution and customer service management, led a team to enhance service quality, achieving significant patronage retention. Skilled in inventory management and team leadership, demonstrated exceptional problem-solving abilities, ensuring project completion and financial accuracy at Lee Parks And Sons Home Improvement.
Overview
21
21
years of professional experience
Work History
Sales/Customer Service Managee
AutoZone LLC
Mephis, TN
09.2014 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Trained and supervised team of service staff members to meet business goals.
- Managed a team of salespeople, ensuring timely completion of projects and high-quality workmanship.
Office Manager
Lee Parks And Sons Home Improvement
Chicopee, MA
02.2003 - 08.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Diploma - General Office Studies
Chicopee High School
Chicopee, MASkills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Critical Thinking
- Customer Service Management
- Conflict Resolution
- KPI Monitoring
- Employee Supervision
- Inventory Management
- Service and Parts Teams Management
- Problem Resolution
Timeline
Sales/Customer Service Managee
AutoZone LLC
09.2014 - Current
Office Manager
Lee Parks And Sons Home Improvement
02.2003 - 08.2014
Diploma - General Office Studies
Chicopee High School