Cynthia Pastor
Dallas,TX
Summary
Dynamic Office Manager with proven expertise in office management software and exceptional negotiation skills honed at Collision Centers Achieved significant cost savings and enhanced team productivity through effective leadership and strategic vendor engagement. Skilled in fostering professional relationships, ensuring regulatory compliance, and driving company success with a focus on quality control and employee training. Dealt on a daily basis with all insurance companies built a relationship with all of them. Every day was a new challenge, which I enjoy! Great customer service I'm not afraid to step out of my comfort zone in order to get my tasks done.
Overview
7
7
years of professional experience
Work History
Office Manager
Westway Collision Center
02.2024 - 11.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Office Manager
Caliber Collision
12.2019 - 02.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Receptionist Coordinator
Herbs, Paint and Body
11.2017 - 01.2019
- Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Maintained up-to-date knowledge of company policies, procedures, and offerings to better serve clients and assist coworkers when necessary.
- Promoted a positive company image through courteous interactions with clients both over the phone or face-to-face encounters at the reception desk.
- Collaborated with team members to ensure seamless coordination of daily operations and special events.
- Achieved strong relationships with vendors by coordinating deliveries, payments, and order tracking details accurately and professionally.
- Reduced wait times for clients by effectively directing calls to appropriate departments and personnel.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
Education
High School Diploma -
JJ Pearce High School
Richardson, Texas06-2014
Skills
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Bookkeeping
- Mail handling
- Credit and collections
- Payroll and budgeting
- Scheduling
- Staff hiring
- Training and coaching
- Meeting planning
- Vendor engagement
- Office management software
- Customer Relations
- Employee Training
- Negotiation
- Regulatory Compliance
- Multitasking Abilities
- Team building
- Conflict Resolution
- Professionalism
- Quality Control
- Sales strategy
- Time management abilities
- Oral and writing communication
- Accounting oversight
- Staff Training
- Employee Scheduling
- Human Resources Management
Languages
English
Full Professional
Timeline
Office Manager
Westway Collision Center
02.2024 - 11.2024
Office Manager
Caliber Collision
12.2019 - 02.2024
Receptionist Coordinator
Herbs, Paint and Body
11.2017 - 01.2019
High School Diploma -
JJ Pearce High School
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