Cynthia Perez
Tulare,CA
Summary
Dynamic and detail-oriented professional with experience at Jakov P Dulcich & Sons, excelling in inventory control and meticulous invoice verification. Bilingual and skilled in customer relations, I effectively resolved conflicts and enhanced customer loyalty, contributing to a streamlined warehouse operation and improved accuracy in shipping and receiving processes.
Overview
15
15
years of professional experience
Work History
General Warehouse Associate
JOANN Fabrics and Crafts
02.2022 - 03.2025
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated RF scanners to track merchandise and verify contents of containers.
Receiving Clerk
Jakov P Dulcich & Sons
01.2016 - 12.2021
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Supported inventory control efforts by accurately documenting all product movements within the warehouse, enhancing overall traceability and accountability.
Customer Service Representative
ACS Services
02.2010 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Paralegal Studies
Santa Barbara Business College
Bakersfield, CA04-2008
High School Diploma -
Capitol High School
California 06-2006
Skills
- Bilingual
- Clerical
- Customer Service
- Basic Office Skills
- Collections
- Data Entry
- Multiple Phones Lines
- Filing Alpha/Numerical
- Heavy lifting
- Pallet jacking
- Warehouse organization
- Order picking
- Packaging and labeling
- Critical thinking
- Customer relations
- Shipping and receiving
- Material handling
- Invoice verification
Timeline
General Warehouse Associate
JOANN Fabrics and Crafts
02.2022 - 03.2025
Receiving Clerk
Jakov P Dulcich & Sons
01.2016 - 12.2021
Customer Service Representative
ACS Services
02.2010 - 01.2015
Associate of Arts - Paralegal Studies
Santa Barbara Business College
High School Diploma -
Capitol High School
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