Cynthia Perkins

• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
• Train and assist clients to achieve personal and physical goals.
• Oversee and track all client progress
• Customizing workouts and programs for 8 clients currently

• Built and maintained loyal, long-term customer relationships through effective account management
• Maintained high-quality customer service by addressing member feedback and resolving issues promptly. Between 700 and 900 members.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
• Managed staff performance through regular training sessions, fostering a culture of continuous improvement. 5-7 personal training clients daily.
• Oversaw daily fitness center operations, ensuring compliance with company standards and policies.

Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations

• Administered injections, medications and treatments as directed by physician
• Provided assistance to medical staff in performing minor surgical procedures
• Prepared laboratory specimens for analysis and organized lab results for review by physician
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner
• Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans. 25 to 30 patients daily.
• Ensured that all instruments used during exams were cleaned properly after each use according to established protocols

• Organized patient charts before each day's clinic sessions began
• Assisted with pre-operative preparation of patients including providing instruction
• Assisted in patient intake and documentation, ensuring accurate record-keeping.
• Educated patients on treatment plans and post-care instructions for improved compliance.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations. 10 to 15 patients a day.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.