Cynthia Peterson
Customer Service
Saint Cloud,MN
Summary
Experienced worker looking for a job in the St Cloud MN area.
Overview
20
20
years of professional experience
Work History
Janitor
Fbgservices
05.2023 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
DSW Worker
VOA Of America
12.2022 - 03.2023
- Assisted clients per with bathing, dressing, grooming and eating.
- Corrected unacceptable behavior through with gentle discipline and feedback to help clients meet necessary house rule requirements.
- Documented care actions by completing records and logs in medical software system.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Collections Representative
ICSystems
02.2005 - 05.2007
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Resolved challenging situations with friendly but firm strategies.
- Was one of the top collectors in my division.
- Met my monthly goal every month I worked there.
- Processed payments and contracts on accounts.
- Maintained high volume of calls and met demands of busy and productive group.
Server
Applebee's Grill + Bar
03.2004 - 01.2005
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Secretary
Duluth Business University
Duluth, MNCNA
Duluth Technical College
Duluth, MNSkills
- Team Collaboration
- Time Management
- Policy and Procedure Enforcement
- Problem-Solving
- Customer Service-Focused
- Responsible and Dependable
CPR
Taken CPR in the past year.
Timeline
Janitor
Fbgservices
05.2023 - Current
DSW Worker
VOA Of America
12.2022 - 03.2023
Collections Representative
ICSystems
02.2005 - 05.2007
Server
Applebee's Grill + Bar
03.2004 - 01.2005
Secretary
Duluth Business University
CNA
Duluth Technical College