Summary
Overview
Work History
Education
Skills
CPR
Timeline
Generic

Cynthia Peterson

Customer Service
Saint Cloud,MN

Summary

Experienced worker looking for a job in the St Cloud MN area.

Overview

20
20
years of professional experience

Work History

Janitor

Fbgservices
05.2023 - Current
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.

DSW Worker

VOA Of America
12.2022 - 03.2023
  • Assisted clients per with bathing, dressing, grooming and eating.
  • Corrected unacceptable behavior through with gentle discipline and feedback to help clients meet necessary house rule requirements.
  • Documented care actions by completing records and logs in medical software system.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Collections Representative

ICSystems
02.2005 - 05.2007
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Achieved performance goals on consistent basis.
  • Resolved challenging situations with friendly but firm strategies.
  • Was one of the top collectors in my division.
  • Met my monthly goal every month I worked there.
  • Processed payments and contracts on accounts.
  • Maintained high volume of calls and met demands of busy and productive group.

Server

Applebee's Grill + Bar
03.2004 - 01.2005
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Secretary

Duluth Business University
Duluth, MN

CNA

Duluth Technical College
Duluth, MN

Skills

  • Team Collaboration
  • Time Management
  • Policy and Procedure Enforcement
  • Problem-Solving
  • Customer Service-Focused
  • Responsible and Dependable

CPR

Taken CPR in the past year.

Timeline

Janitor

Fbgservices
05.2023 - Current

DSW Worker

VOA Of America
12.2022 - 03.2023

Collections Representative

ICSystems
02.2005 - 05.2007

Server

Applebee's Grill + Bar
03.2004 - 01.2005

Secretary

Duluth Business University

CNA

Duluth Technical College

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Cynthia PetersonCustomer Service