Summary
Overview
Work History
Education
Skills
Timeline

Cynthia Pickett

Shelbyville,IN

Summary

Organized Title Clerk with ten (10) years accurately processing and researching vehicle titles in all states. Customer-oriented and hardworking individual with in-depth knowledge of title processing, recordkeeping and multiple software programs while easily adapting to new programs. Strong mathematical, customer service and data entry skills working with insurance providers, the DMV, lenders and owners consistently providing high quality services.

Overview

14
14
years of professional experience

Work History

Title Specialist/Customer Service Representative

Insurance Auto Auctions, Inc
03.2014 - 04.2024
  • Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
  • Conducted thorough public record searches to verify property ownership history and identify potential liens or encumbrances.
  • Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
  • Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
  • Maintained compliance with industry regulations by staying up-to-date on relevant laws and guidelines related to title management.
  • Supported clients throughout the title application process, providing exceptional customer service and fostering long-term relationships.
  • Contributed to company growth by consistently meeting or exceeding performance targets within the title department.
  • Communicated with customers to resolve common title issues.
  • Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.

Admissions Assistant

Brown Mackie College
11.2009 - 05.2013
  • Answered phones, called prospects and handled initial email contacts for applicants to the enrollment program.
  • Facilitated positive interactions between prospective students and faculty members during on-campus visits, fostering strong connections within the school community.
  • Provided exceptional customer service when handling phone calls from prospective applicants seeking information about program offerings.
  • Supported admissions team in achieving enrollment goals with diligent application review and decision-making processes.
  • Maintained up-to-date knowledge of institutional policies, procedures, and programs to provide informed guidance to prospective students.
  • Assisted applicants with admissions packet and served as point of contact throughout admissions process.

Education

High School Diploma -

North Decatur Jr-Sr High School, Greensburg, IN
05.1988
  • Honor Roll 1984-1986
  • Show Chior/Glee Club
  • Co Mascot for sporting events - Charger
  • Seattle Central Community College- Professional and Creative Writing, Journalism 101

Skills

  • Title Clearance Resolution
  • Title Commitment Preparation
  • Deadline Oriented Approach
  • Organizational abilities
  • Record Keeping Abilities
  • Regulatory Compliance Awareness
  • Risk Assessment Abilities
  • Financial Transactions Handling
  • Title Examination Expertise
  • Title Report Analysis
  • Title Search Techniques
  • Deadline Management
  • Title processing
  • Document Review

Timeline

Title Specialist/Customer Service Representative - Insurance Auto Auctions, Inc
03.2014 - 04.2024
Admissions Assistant - Brown Mackie College
11.2009 - 05.2013
North Decatur Jr-Sr High School - High School Diploma,

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Cynthia Pickett