Michelle Frederick
Indianapolis,IN
Summary
Results-driven Title Specialist with over 14 years of experience in title examination and fraud detection. Skilled in managing compliance audits and resolving discrepancies, contributing to organizational growth and improved customer service outcomes.
Overview
15
15
years of professional experience
Work History
Title Specialist II
NextGear Capital
Carmel, IN
07.2011 - Current
- Reviewed and analyzed title documents for accuracy and compliance with industry regulations.
- Managed the preparation and submission of title applications to ensure timely processing.
- Collaborated with internal teams to resolve title discrepancies and improve workflow efficiency.
- Trained junior staff on title processing procedures and compliance standards to enhance team performance.
- Developed strategies to streamline title research processes, reducing turnaround times significantly.
- Led cross-functional projects aimed at improving customer service related to title inquiries and resolutions.
- Conducted audits of title files to maintain compliance with state regulations, enhancing accuracy in records management.
- Facilitated communication between clients and third-party vendors regarding title issues, fostering positive relationships.
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
- Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
- Maintained compliance with industry regulations by staying up-to-date on relevant laws and guidelines related to title management.
- Provided expert guidance on complex title matters, serving as a reliable resource for colleagues and clients alike.
- Expedited title application approvals by accurately preparing all necessary documentation for submission to appropriate agencies.
- Contacted Motor Vehicle Department to determine status of pending titles.
Education
High School Diploma -
Emmerich Manual High School
IndianapolisSkills
- Title clearance resolution
- Notary public certification
- Title commitment preparation
- Risk assessment
- Deadline oriented approach
- Organizational growth
- Fraud detection skills
- Regulatory compliance awareness
- Record keeping
- Problem-solving capacity
- Title examination expertise
- Title search techniques
- Title order processing
- Legal document review
- Title policy issuance
Accomplishments
- Collaborated with team in the development of NGEN
- Employee of the Month
- Developed a process for CAVAS project
- Participated in the Buddy program
Timeline
Title Specialist II
NextGear Capital
07.2011 - Current
High School Diploma -
Emmerich Manual High School