Cynthia Potter
Valdosta,GA
Summary
Motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Passionate about improving the quality of people's lifestyles through unsurpassed care and service.
Overview
13
13
years of professional experience
Work History
Hospice Certified Nursing Assistant
Help At Home Health Care
Valdosta, GA
08.2023 - Current
- Assisted with restorative measures such as positioning, range of motion and other exercise activities for hospice patients.
- Maintained cleanliness of patient rooms, equipment and supplies used in the provision of patient care.
- Observed patient behavior for any changes that may indicate an alteration in condition or need for additional interventions.
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
Seasonal Sales Associate
Lands' End
Novi, MI
10.2022 - 08.2023
- Greeted customers to determine wants or needs and provide appropriate solutions such as finding specific products, answer questions or product advice.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business and balance performance goals.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Computed purchases and received and processed cash or credit payment.
- Exchanged merchandise for customers and accepted returns.
Patient Care Coordinator
Alliance Rx Walgreens Prime Specialty Pharmacy
Canton, MI
09.2018 - 07.2022
- Maintained accurate records of specialty medication orders using electronic health record systems.
- Completed insurance verifications and claim forms for patient intake and processing in a timely manner.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Obtained informed consent and payment documentation from patients and filed in system.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Patient Care Specialist
Medimpact Direct
Novi, MI
01.2017 - 08.2018
- Assisted patients with refill requests, prescription
questions, shipment statuses, billing issues, and updated records. - Deliver services that exceed department performance standards for average hold time, abandonment rate, talk time, and quality calls.
- Follow up with patients to ensure customer satisfaction and timely response to service requests.
- Diffuse irate situations by providing solutions to resolve concerns while maintaining a positive image of the company.
Psychology Technician
Lake Forest Health Services
Livonia, MI
06.2011 - 11.2016
- Successfully completed extensive training program on geriatric behavioral health, traumatic brain injuries, direct care skills, and medication administration
- Collaborated with other healthcare professionals to coordinate care for patients.
- Reported any changes in a patient's condition or behavior to the supervising psychologist or psychiatrist.
- Administered standardized psychometric tests such as IQ tests, aptitude tests, personality inventories.
Education
Bachelor of Science - Health Administration
Western Michigan University
Kalamazoo, MISkills
- Attention to detail
- Professionalism
- Customer service
- Written and verbal communication
- Time management
- Data entry
- Sales and upselling
- Continuous learning
Accomplishments
- Honors Scholarship Program
- 3.7 GPA
Volunteering Experience/Projects
- Ecumenical Senior Center- coordinated a fashion show to raise funding for supplies and senior services
- Animal Rescue Project- participated in fund drives, volunteer recruitment and walked dogs to provide daily exercise
Timeline
Hospice Certified Nursing Assistant
Help At Home Health Care
08.2023 - Current
Seasonal Sales Associate
Lands' End
10.2022 - 08.2023
Patient Care Coordinator
Alliance Rx Walgreens Prime Specialty Pharmacy
09.2018 - 07.2022
Patient Care Specialist
Medimpact Direct
01.2017 - 08.2018
Psychology Technician
Lake Forest Health Services
06.2011 - 11.2016
Bachelor of Science - Health Administration
Western Michigan University
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