CYNTHIA PRAKASH
Goodyear,AZ
Summary
Healthcare professional with 14+ years of experience in case management, resident care coordination, assisted living, memory care, admissions, EMR documentation, regulatory compliance, and interdisciplinary collaboration. Proven ability to coordinate care, build strong relationships with clients, families, providers, and healthcare teams, while ensuring quality outcomes and person-centered care.
Overview
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Case Management Program Clinical Coordinator
Sevita
Goodyear, AZ
12.2025 - 05.2026
- Coordinated comprehensive case management services for individuals receiving behavioral health and community-based support, ensuring continuity of care and improved client outcomes.
- Conduct clinical assessments, evaluate service needs, and develop individualized service plans in collaboration with interdisciplinary treatment teams.
- Coordinate referrals, authorizations, appointments, and community resources to ensure timely access to medically necessary services.
- Maintained ongoing communication with physicians, behavioral health providers, community agencies, and family members to facilitate coordinated care and enable timely interventions.
- Monitored client progress, identified barriers to care, documented significant clinical findings, and implemented follow-up actions to enhance service delivery.
- Complete and maintain accurate electronic medical records (EMR) in accordance with HIPAA, AHCCCS, organizational policies, and regulatory standards.
- Participate in interdisciplinary case reviews and quality assurance activities while maintaining compliance with applicable regulations.
- Advocate for person-centered care by promoting client safety, dignity, continuity of services, and positive clinical outcomes.
Resident Care Coordinator
Bethesda Gardens
Thornton, Colorado
04.2023 - 12.2025
- Coordinated admissions to facilitate seamless resident transitions.
- Built collaborative relationships with healthcare professionals and families to support resident care.
- Streamlined EMR processes to improve accuracy and accessibility of resident records.
- Successfully balanced competing priorities in a dynamic setting.
Lead Medication Technician
Northglenn Assisted Living
01.2021 - 01.2022
- Trained staff on medication administration to ensure compliance and enhance patient safety.
- Maintained accurate EMR records to support quality care and regulatory compliance.
- Educated staff on safety standards to promote a culture of safety and reduce medication errors.
Resident Care Director
Rose Place Memory Care
Stockton, California
01.2019 - 01.2021
- Improved resident well-being through personalized support.
- Fostered family relationships by delivering regular updates.
- Coordinated with providers to enhance care plans.
Education
Associate of Science - Nursing Administration
Alameda Community College
Alameda, CA 02.2012 - 03.2014
Encino High School
Alameda, CASkills
- Case management
- Care coordination
- Behavioral health
- Client intake coordination
- Interdisciplinary collaboration
- Medication management
- EMR documentation
- HIPAA
- AHCCCS
- Regulatory compliance
- Quality assurance
- Staff training
- Problem solving
- Family support strategies
Personal Information
Title: Resident Care Coordinator | Case Management Program Clinical Coordinator
Timeline
Case Management Program Clinical Coordinator
Sevita
12.2025 - 05.2026
Resident Care Coordinator
Bethesda Gardens
04.2023 - 12.2025
Lead Medication Technician
Northglenn Assisted Living
01.2021 - 01.2022
Resident Care Director
Rose Place Memory Care
01.2019 - 01.2021
Associate of Science - Nursing Administration
Alameda Community College
02.2012 - 03.2014
Encino High School