Cynthia Quiles
Newport News,USA
Summary
Dynamic professional with strong problem-solving abilities and a commitment to continuous learning, complemented by excellent communication skills. Dedicated to contributing to team success and driving positive results through collaboration and innovative thinking. Eager to tackle new challenges while advancing organizational objectives with unwavering dedication and enthusiasm. Proactive approach ensures readiness to adapt and thrive in fast-paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Homemaker
C. Quiles
New York, NY
11.2005 - Current
- Advise family in private home on nutrition, cleanliness and household utilities.
- Guided family members in developing nutritious meal plans. Oversaw food purchasing and preparation processes. Facilitated the effective use of surplus food program resources.
- Assign and schedule housekeeping duties to children according to their capabilities.
- Encourage other household members to take interest in children's schoolwork and assist children in establishing good study habits.
- Explain fundamental hygiene principles and rendered bedside care to individuals who were ill.
- Assessed individual needs and collaborated with household members to strategize additional service provisions.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Assistant Store Manager (ASM)
Family Dollar
Newport News, VA
02.2022 - 02.2023
- Supervised daily store operations to enhance customer service and team efficiency.
- Trained and mentored staff on sales techniques and inventory management best practices.
- Implemented promotional campaigns, increasing customer engagement and sales performance.
- Managed inventory control, ensuring stock levels aligned with customer demand and sales forecasts.
- Resolved customer inquiries effectively, fostering positive relationships and enhancing store reputation.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Cashier/Customer Service
Foodlion
Newport News, VA
08.2020 - 01.2022
- Greeted customers upon arrival at cash counter. Organized purchases efficiently on counter for smooth transactions.
- Achieved seamless scanning operations by optimizing the placement of barcodes and price tags. Improved product accessibility through effective organization. Enhanced inventory integrity by ensuring all items were correctly labeled.
- Operated barcode machines and scanners to accurately input pricing data into the system.
- Cataloged all purchases and calculated total bills to ensure accurate customer payables.
- Managed transaction processes for credit card and cash payments, guaranteeing proper change distribution and receipt generation.
- Assisted baggers with packaging customer purchases. Supported coordination of delivery arrangements to vehicles.
- Guided customers through replacement and return processes to enhance satisfaction and streamline operations.
- Executed cash drawer balancing at shift conclusion, ensuring accuracy and integrity of funds.
- Processed customer transactions efficiently using point-of-sale (POS) systems.
Housekeeping
Consentino
Hampton, VA
08.2020 - 08.2020
- Maintained optimal hygiene standards and operational efficiency within warehouse environment.
- Executed daily waste removal operations to maintain a clean and efficient environment.
- Streamlined warehouse cleaning and organization processes.
Cashier/Customer Service
Food Lion
Newport News, VA
11.2018 - 08.2019
- Greet customers as they arrive at the cash counter, and organize their purchases on the counter.
- Look for barcodes and price tags, and straighten them so that they can be scanned properly.
- Use assigned barcode machines and scanners to scan prices, and punch them into the system.
- Itemize all purchases and total bills, providing customers with information on total payables.
- Process both credit card and cash transactions, ensuring that proper change and receipts are tendered.
- Assist baggers in bagging customers’ purchases, and make arrangements for deliveries to be made to cars.
- Provide customers with information regarding replacement and returns, and process either or both, when required.
- Balance cash drawers at the end of each shift, ensuring that no discrepancies are evident.
Beauty Consultant/Sales Associate Manager
Sally's Beauty Supply
Newport News, VA
01.2015 - 01.2017
- Facilitated customer interactions to ensure satisfaction and address inquiries.
- Addressed inquiries with prompt and accurate responses.
- Delivered exceptional customer service to foster positive shopping experiences and drive merchandise interest.
- Executed cash register duties, including processing payments and maintaining cash drawer accuracy.
- Monitored and reconciled financial transactions while ensuring drawer accuracy for effective cash handling.
- Attained and surpassed set objectives through strategic planning.
- Coordinated store shipment processes to ensure timely delivery and stock availability.
- Managed merchandise restocking operations to ensure optimal inventory levels.
- Conducted regular cleaning and maintenance tasks to uphold a welcoming shopping environment.
- Advised clients on skincare and makeup techniques to enhance beauty routines.
- Developed personalized product recommendations based on skin type and preferences.
Tattoo Artist
C. Quiles
New York, NY
09.2009 - 01.2017
- Executed precise insertion of nontoxic pigments into skin to enhance aesthetic appeal through ornamental designs.
- Prepared skin surface for tattooing by thoroughly washing with germicidal soap.
- Executed pressing of charcoal-coated stencil to transfer design accurately.
- Outlined design patterns on patron's skin to ensure accurate application of artwork.
- Administered sterile dressings to ensure optimal wound care and infection prevention.
- Executed sterilization of needles using steam-heated cabinet to ensure safety and compliance with health standards.
- Formulated and blended nontoxic colored pigments to achieve desired specifications.
- Calibrated and repaired needled electric tool utilizing hand tools.
- Applied artistic skills to trace intricate designs onto acetate sheets and skillfully cut out patterns and stencils using stylus and knife.
- Designed custom tattoo artwork based on client consultations and preferences.
Laborer/Equipment Operator
Menu Solutions Inc.
Bronx, NY
06.2012 - 09.2012
- Responsibilities
- Executed laminating machine operations to enhance production efficiency.
- Executed the creation of high-end menus, focusing on culinary innovation and presentation.
- Oversaw thorough cleaning and secure packing of finished products for distribution.
- Maintained accurate records of finished product inventory to ensure availability.
- Accomplishments
- Achieved strong rapport with co-workers, supervisors, and clients through authentic engagement. Reflected genuine interest in job responsibilities, enhancing team collaboration. Established a reputation for authenticity in professional interactions.
- Skills Used
- Achieved successful project outcomes by facilitating teamwork and enhancing communication among team members. Resolved complex issues through strategic problem-solving approaches. Maximized efficiency by implementing effective time management practices.
Clerical Intern
C. Quiles
New York, NY
01.2007 - 01.2007
- Identified and attached relevant files to correspondence for employer response.
- Streamlined office services to enhance executive efficiency and operational effectiveness.
- Supplied employees with essential clerical supplies to enhance productivity.
- Executed sorting and distribution of incoming mail, facilitating timely correspondence and information sharing.
- Drafted and typed routine correspondence to ensure effective communication.
- Systematized correspondence and record files to support operational efficiency and compliance.
- Executed telephone operations by responding to inquiries and ensuring proper call routing to designated officials.
- Assisted visitors by identifying their business needs and guiding them to the appropriate personnel.
- Drafted and organized notes, correspondence, and reports to ensure clear communication and documentation.
- Assisted in scheduling appointments, coordinating meetings, and managing calendars for team members.
Education
Some College - Emergency Medical Services/ Paramedic
ECPI University
Newport News, VA06-2026
High school diploma - General Academics
Adlai E. Stevenson High School
Bronx, NY01.2006
Skills
- Collaborative team development
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Retail sales proficiency
- Cost analysis and pricing
- Experienced in English communication
- Effective communication
- Sales team oversight
- Keyboard proficiency
- Experience with EMR implementation
- Office management skills
- Store leadership and oversight
- Cash management
- Product placement expertise
- Point of sale expertise
- Leadership
- Customer service
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved a managerial promotion by completing all duties with accuracy and efficiency.
Certification
- CPR, 2020-10-01, Present
- Driver's License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Personal Information
- Driving License: Yes
- Work Permit: Authorized to work in the US for any employer.
Timeline
Assistant Store Manager (ASM)
Family Dollar
02.2022 - 02.2023
Cashier/Customer Service
Foodlion
08.2020 - 01.2022
Housekeeping
Consentino
08.2020 - 08.2020
Cashier/Customer Service
Food Lion
11.2018 - 08.2019
Beauty Consultant/Sales Associate Manager
Sally's Beauty Supply
01.2015 - 01.2017
Laborer/Equipment Operator
Menu Solutions Inc.
06.2012 - 09.2012
Tattoo Artist
C. Quiles
09.2009 - 01.2017
Clerical Intern
C. Quiles
01.2007 - 01.2007
Homemaker
C. Quiles
11.2005 - Current
High school diploma - General Academics
Adlai E. Stevenson High School
Some College - Emergency Medical Services/ Paramedic
ECPI University