Cynthia Ramirez
Ventura,CA
Summary
Professional with significant expertise in banking industry, prepared to drive operational excellence and customer satisfaction. Known for strong leadership, fostering collaborative team environments, and adapting to changing needs seamlessly. Dependable and results-focused, ensuring that organizational goals are met efficiently.
Overview
21
21
years of professional experience
Work History
Payment Services Assistant Manager
Ventura County Credit Union
09.2022 - Current
- Reconciled all cash-dispensing machines and maintained departmental general ledgers with accuracy and compliance
- Developed strategic plans and procedures for day-to-day operations
- Oversaw tasks within the department, ensuring goals were met or exceeded consistently.
- Prepared monthly reports and statistics for management
- Enhanced staff training programs for continuous professional development, improving overall team capabilities and performance levels
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
- Provided detailed monthly reports and statistics to management
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
Senior E-Services Representative
Ventura County Credit Union
03.2010 - 09.2022
- Managed daily operations while maintaining a high level of efficiency, productivity, and customer service.
- Cultivated a high-performing team by providing ongoing coaching, training, and performance management.
- Reconciled all cash-dispensing machines and maintained departmental general ledgers with accuracy and compliance
- Ensured regulatory compliance by monitoring 300+ ongoing dispute case files, initiating necessary actions, and achieving consistently excellent audit results
- Managed operations for 23 ATM terminals, including cash management, balancing, and timely resolution of discrepancies
- Developed and maintained detailed procedures for assigned tasks
- Managed complex inventory levels and maintained accurate levels
- Prepared monthly reports and statistical analyses for management
- Handled high-volume inbound communications, effectively managing urgent situations with prompt resolutions
Branch Supervisor
Ventura County Credit Union
01.2006 - 01.2010
- Supervised and coached a team of three entry-level employees, fostering professional growth and high performance
- Collaborated with team to ensure daily operational goals and service standards were met
- Reconciled all cash-dispensing machines and maintained departmental general ledgers with accuracy and compliance
- Prepared and submitted all required documentation, certifications, and audit materials within established deadlines
- Processed member services requests efficiently. consistently exceeding quality and service benchmarks
Branch Representative
Ventura County Credit Union
01.2005 - 01.2006
- Processed a high volume of transactions and opened new accounts with accuracy, consistently exceeding sales and service performance targets
- Maintained full branch compliance with all policies, procedure, and regulatory requirements, resulting in successful audits and examinations
- Reconciled negotiable instruments, cash-dispensing machines, and teller drawers with precision, ensuring accuracy and safeguarding assets
Education
High School -
El Camino High School
Ventura, CA06.2003
Skills
- General ledger reconciliation
- Time and task management
- Returned check processing
- Inventory management
- Conflict resolution
- Spreadsheets and word processing
- Banking operations
- Team leadership
- Staff training and development
- Documentation and reporting
- Operations management
- Project management
Timeline
Payment Services Assistant Manager
Ventura County Credit Union
09.2022 - Current
Senior E-Services Representative
Ventura County Credit Union
03.2010 - 09.2022
Branch Supervisor
Ventura County Credit Union
01.2006 - 01.2010
Branch Representative
Ventura County Credit Union
01.2005 - 01.2006
High School -
El Camino High School
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