Cynthia Ramos
Kissimmee
Summary
- Background also includes experience as a customer service - provided exemplary patient care and ensure a positive customer experience
- Self-motivated, enthusiastic professional looking to gain experience in field of study
Compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams.
Overview
5
5
years of professional experience
Work History
Senior Medical Assisting
Orlando Health Cancer Institute
Orlando
08.2022 - Current
- Assisted physicians with in-clinic bone marrow biopsies, ensuring patient comfort and procedural efficiency
- Ensured that all clinical areas were adequately stocked with necessary supplies.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Orient and train new MAs on proper procedures and polices
- Measured vital signs and took medical histories to prepare patients for examination.
- Communicated effectively with other healthcare professionals regarding patient care plans.
- Scheduled appointments for patients via phone and in person.
- Answered phone calls from patients seeking medical advice or assistance.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Medical Assisting/Front Desk Receptionist
Gastroenterology
Kissimmee
05.2022 - 08.2022
- Prior Authorization with specialty drugs
- Assist the doctor with Hem Banding, take patient vital signs
- Do prior authorization for Video Capsule Pill and schedule the appointment
- Send prescriptions to the pharmacy
- Schedule Colonoscopy & EGD for patients, ask for Cardiac and Medical Clearance
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled and confirmed appointments for clients and staff.
Cashier
Forever 21
Orlando
07.2020 - 03.2022
- Assist customers within purchases; completed seamless transitions with customers and calculate and return change when required by the payment method
- Contributed to positive store appearance through organizing racks
- Maintain adequate change denominations in the cash drawer and request additional change
- Mentored new team members on customer service strategies and sale goals
- Receive incoming shipment and verifying
- Conduct annual and maintaining inventory using the buck system
- Answer customer questions about products or services
Education
Nursing Pre Requisite -
Valenica College
Kissimmee, FL04.2025
Medical Assisting -
Osceola Technical College Poinciana
Kissimmee, FL06.2022
High School Diploma -
Poinciana High School
Kissimmee, FL05.2020
Skills
- Bilingual: English and Spanish
- Computer skills (Microsoft, EHR, EPIC)
- Vital Signs
- Venipuncture
- Flexibility
- Time Management
- Creativity
- Interpersonal skills
- Problem Solving
- Customer service
- Team collaboration
Timeline
Senior Medical Assisting
Orlando Health Cancer Institute
08.2022 - Current
Medical Assisting/Front Desk Receptionist
Gastroenterology
05.2022 - 08.2022
Cashier
Forever 21
07.2020 - 03.2022
Nursing Pre Requisite -
Valenica College
Medical Assisting -
Osceola Technical College Poinciana
High School Diploma -
Poinciana High School