Cynthia Ranson
San Antonio,TX
Overview
17
17
years of professional experience
Work History
Online Pharmacy Technician
SPFM
San Antonio, TX
04.2023 - 05.2024
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Customer Service Representative
Lowes Home Improvment
San Antonio, TX
02.2021 - 03.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Data Entry Clerk
Goodwill
San Antonio, TX
02.2021 - 03.2023
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Organized files according to established procedures for easy retrieval later on.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
Professional Bus Operator
Waco Transit System
Waco, TX
05.2007 - 01.2021
- Conducted pre-trip inspections of vehicles to ensure safety and compliance with regulations.
- Checked tickets, collected fares, issued transfers, and provided route information to passengers.
- Maintained radio contact with dispatch personnel to receive instructions or report delays or passenger issues.
- Completed daily log sheets and trip reports detailing time on duty, miles driven, fuel usage.
- Assisted disabled passengers in boarding and exiting the bus safely.
- Communicated professionally with passengers regarding routes and stops while providing customer service assistance.
- Assessed customer needs during trips in order to provide the best possible service experience.
Education
High School Diploma -
Robert E Lee High School
Midland, TX05-1984
Some College (No Degree) - Pharmacy Technology
Technical State Technical College
Waco, TXSkills
- Drug Inventory Control
- Insurance Verification
- Order Verification
- Medication Dispensing
- Drug Inventory Management
- FDA compliance
- Data Entry
- Call Management
- Data Collection
- Product Knowledge
- Complaint resolution
- Inbound and Outbound Calling
- In-store support
- Critical Thinking
- Customer Service
Timeline
Online Pharmacy Technician
SPFM
04.2023 - 05.2024
Customer Service Representative
Lowes Home Improvment
02.2021 - 03.2023
Data Entry Clerk
Goodwill
02.2021 - 03.2023
Professional Bus Operator
Waco Transit System
05.2007 - 01.2021
High School Diploma -
Robert E Lee High School
Some College (No Degree) - Pharmacy Technology
Technical State Technical College