Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Ranson

San Antonio,TX

Overview

17
17
years of professional experience

Work History

Online Pharmacy Technician

SPFM
San Antonio, TX
04.2023 - 05.2024
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.

Customer Service Representative

Lowes Home Improvment
San Antonio, TX
02.2021 - 03.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Data Entry Clerk

Goodwill
San Antonio, TX
02.2021 - 03.2023
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Utilized specialized software applications related to the job role.
  • Collaborated with other departments to resolve issues regarding incorrect data entries.
  • Organized files according to established procedures for easy retrieval later on.
  • Maintained confidentiality of sensitive information entered into the system.
  • Reviewed existing information for accuracy and made necessary corrections.

Professional Bus Operator

Waco Transit System
Waco, TX
05.2007 - 01.2021
  • Conducted pre-trip inspections of vehicles to ensure safety and compliance with regulations.
  • Checked tickets, collected fares, issued transfers, and provided route information to passengers.
  • Maintained radio contact with dispatch personnel to receive instructions or report delays or passenger issues.
  • Completed daily log sheets and trip reports detailing time on duty, miles driven, fuel usage.
  • Assisted disabled passengers in boarding and exiting the bus safely.
  • Communicated professionally with passengers regarding routes and stops while providing customer service assistance.
  • Assessed customer needs during trips in order to provide the best possible service experience.

Education

High School Diploma -

Robert E Lee High School
Midland, TX
05-1984

Some College (No Degree) - Pharmacy Technology

Technical State Technical College
Waco, TX

Skills

  • Drug Inventory Control
  • Insurance Verification
  • Order Verification
  • Medication Dispensing
  • Drug Inventory Management
  • FDA compliance
  • Data Entry
  • Call Management
  • Data Collection
  • Product Knowledge
  • Complaint resolution
  • Inbound and Outbound Calling
  • In-store support
  • Critical Thinking
  • Customer Service

Timeline

Online Pharmacy Technician

SPFM
04.2023 - 05.2024

Customer Service Representative

Lowes Home Improvment
02.2021 - 03.2023

Data Entry Clerk

Goodwill
02.2021 - 03.2023

Professional Bus Operator

Waco Transit System
05.2007 - 01.2021

High School Diploma -

Robert E Lee High School

Some College (No Degree) - Pharmacy Technology

Technical State Technical College

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Cynthia Ranson