Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Reed

Mesa,AZ

Summary

Accomplished Production Supervisor with a proven track record at District Photo, enhancing production quality and efficiency. Expert in quality control and continuous improvement, adept at staff supervision and fostering team collaboration. Achieved significant improvements in productivity and product quality, demonstrating strong decision-making and leadership skills. Strong willingness and ability to learn new tasks. Leads by example.

Overview

19
19
years of professional experience

Work History

Production Supervisor

District Photo
09.2015 - 02.2025
  • Resolved issues quickly to maintain productivity goals.
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
  • Established clear priorities and production quality standards.
  • Managed team of production associates, overseeing productive production processes and meeting all deadlines.
  • Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
  • Optimized labor allocation, matching skill sets with task requirements to improve output quality.
  • Managed daily production schedules to meet challenging deadlines, adjusting workflows as necessary.
  • Collaborated with other leaders and executives to direct workflow and support operations.

Customer Service/HR Assistant

Gorilla Industrial Coatings
06.2012 - 10.2015
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Customer Service/Accounting Specialist

Horizon Carbide Tool
05.2006 - 04.2012
  • Input financial data and produced reports.
  • Supported month-end closing process by preparing journal entries and account reconciliations.
  • Assisted auditors during annual audits, providing necessary documentation and addressing inquiries promptly.
  • Increased efficiency in accounts payable and receivable management.
  • Assisted company Controller as needed.
  • Made collection calls as needed.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Associates of Occupational Studies - Psychiatric Technician

Apollo College
Phoenix, AZ

Accounting 101

Mesa Community College
Mesa, AZ

Skills

  • Quality control
  • Continuous improvement
  • Production management
  • Training and mentoring
  • Production and processing
  • Equipment operation
  • Standard operating procedures
  • Manufacturing
  • Staff supervision
  • Team collaboration and leadership
  • Decision-making

Timeline

Production Supervisor

District Photo
09.2015 - 02.2025

Customer Service/HR Assistant

Gorilla Industrial Coatings
06.2012 - 10.2015

Customer Service/Accounting Specialist

Horizon Carbide Tool
05.2006 - 04.2012

Associates of Occupational Studies - Psychiatric Technician

Apollo College

Accounting 101

Mesa Community College

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Cynthia Reed