Cynthia Retamal
Jacksonville,NC
Summary
Professional with over five years of experience in customer service in high-demand environments (restaurants), including a year as Head of Office, managing teams and operations. I am seeking a position in Customer Service where I can apply my proactivity, problem-solving skills, and experience in optimizing processes to reduce errors, improve internal communication, and increase service efficiency, while providing a positive and committed attitude. Efficient Hot Prep Cook known for high productivity and ability to complete tasks swiftly. Skilled in knife handling, temperature control, and inventory management, ensuring safe and timely food preparation. Strong in communication, teamwork, and adaptability, thriving in fast-paced kitchen environments. Ready to apply these skills and talents to excel in new culinary challenges.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Hot Prep Cook
Bubba's 33
Jacksonville, NC
09.2025 - Current
- Maintained cleanliness and organization of the kitchen and workstations.
- Prepared fresh ingredients for daily menu items in a fast-paced environment.
- Assisted in cooking and assembling dishes according to restaurant specifications.
- Collaborated with team members to ensure efficient kitchen operations during peak hours.
- Monitored temperatures of prepared food and cold-storage areas.
- Prepared variety of foods according to exact instructions and recipe specifications.
CUSTOMER SERVICE REPRESENTATIVE
Nuestra Nueva Casa Breast Center
Concepción, Chile
01.2020 - 07.2020
- Facilitated patient flow within the center and facilitate communication between multidisciplinary teams, including surgeons, radiologists, oncologists, and other specialists.
- Provided basic medical information, arranged prenatal check-up appointments, and answered questions about the center's services.
- Provided emotional support to pregnant women in urgent situations, referring critical cases to medical staff.
- Recorded initial clinical data.
- Coordinated appointment reminders via SMS/email, reducing no-shows by 15%.
DISPATCH MANAGER
Papa John's Pizza
Santiago, Chile
01.2018 - 12.2018
- Coordinated the delivery team (3-15 people), assigning tasks and shifts to ensure efficient service during peak hours.
- Supervised daily operations, ensuring compliance with quality standards, delivery times, and customer service for takeout orders.
- Implemented internal communication protocols between the kitchen, servers, and delivery staff, reducing order errors by 15%.
- Proactively resolved incidents (delays, complaints, missing supplies), maintaining customer satisfaction and operational flow.
- Optimized workspace and organized orders, streamlining preparation and delivery times.
- Trained new staff in procedures and customer service, fostering teamwork and service standards.
WAITRESS
Mar & Tierra Peruvian Restaurant / Fusión Púrpura Sushi Restaurant / Lito Pub Restaurant
Santiago, Chile
04.2012 - 06.2017
- Provided personalized service to an average of 50+ customers daily during high-demand shifts, handling multiple tables simultaneously with precision and friendliness.
- Proactively resolved incidents (incorrect orders, complaints, delays) by applying empathy and quick judgment, achieving a 95% satisfaction rate in customer surveys (example; adjust if available).
- Optimized service times through effective coordination with the kitchen and bar, reducing wait times by 10% during peak hours.
- Maintained clear communication with the team to ensure error-free operational flow, anticipating the needs of customers and employees.
- Implemented suggestions to improve processes (e.g., reorganizing service stations), streamlining service, and reducing team stress.
- Recognized by management and customers for my positive ('friendly') attitude, willingness to learn, and excellent personal presentation.
Education
Current Studies - English as a Second Language, ServSafe Food Handler Training, Guest Service Professional Tourism, Real Entrepreneurship Certificate, English for Medical Studies
ELA | Coastal Carolina Community College
08.2025
Bachelor's Degree Diploma - Biology
University of Concepción
Concepción, Chile01.2011
High School Diploma -
National Female Boarding School
Santiago, Chile01.2004
Skills
- Complaint management
- Empathy
- Clear communication
- Leadership
- Team coordination
- Process optimization
- Technical Skills
- Shift management
- Soft Skills
- Proactivity
- Working Under Pressure
- Positive Attitude
- Adaptability
- Team building
- Conflict resolution
- Appointment scheduling
- Training and development
- Problem-solving
- Punctuality and reliability
- Multitasking and organization
- Shipping and receiving
- Attention to detail
- Packing and crating
- Relationship building
- Package handling
- Multitasking capacity
- Food safety practices
- Team collaboration
- Customer service
- Communication skills
- Seasoning mastery
- Roasting techniques
- Ingredient preparation
- Food preparation
- Recipe adaptation
- Food handling
- Recipe reading
- Seasoning techniques
- Seasoning knowledge
- Safe food handling
- Following instructions
- Vegetable prep
- Teamwork and collaboration
Affiliations
- Volunteer with the Jacksonville Police Department.
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- English as a Seconds Language, SerSafe Food Handler Training, Guest Gold ServiceProfesional Tourism, Real Entrepreneurship Certificate, English for Medical Studies. CASAS test.
Timeline
Hot Prep Cook
Bubba's 33
09.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE
Nuestra Nueva Casa Breast Center
01.2020 - 07.2020
DISPATCH MANAGER
Papa John's Pizza
01.2018 - 12.2018
WAITRESS
Mar & Tierra Peruvian Restaurant / Fusión Púrpura Sushi Restaurant / Lito Pub Restaurant
04.2012 - 06.2017
Current Studies - English as a Second Language, ServSafe Food Handler Training, Guest Service Professional Tourism, Real Entrepreneurship Certificate, English for Medical Studies
ELA | Coastal Carolina Community College
Bachelor's Degree Diploma - Biology
University of Concepción
High School Diploma -
National Female Boarding School
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