Cynthia Rivera

Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.

• Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
• Maintained accurate records of customer accounts, payments and payment plans.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Increased efficiency and team productivity by promoting operational best practices.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
• Assisted residents with daily dental and mouth care, bath functions, and hair care.