Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cynthia Roady

Summary

Experienced individual with a diverse work history in various fields to include business ownership. Seeking a position that utilizes excellent customer service skills.

Work History

Owners

Reliable Truck Brokerage Inc. Interstate Freight
  • Owned and operated business
  • Followed all rules and regulations of the Federal Motor Carrier Safety Administration
  • Verified accuracy of shipping documents including bills of lading, manifests and invoices
  • Communicated effectively with dispatchers regarding deliveries and pick-ups
  • Complied with all applicable laws and regulations related to DOT
  • Ensured proper documentation was completed for each delivery
  • Managed all payroll and accounts for business

Realtor

Coldwell Banker Associated Realtors
  • Compared recently sold area properties to determine competitive market prices.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
  • Educated clients by delivering explanations of short sales processes, mortgage loan processing, and foreclosures.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recipient Million Dollar Club, 3 years running.

Customer Service Specialist

JCPenney
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Performed cash register operations including opening and closing.
  • Awarded Customer Service Super Star.

Education

Some College (No Degree) - Business

Yakima Business Collage
Yakima, WA

Real Estate

Real Estate Institute
Yakima, WA

Skills

  • Administrative Support
  • Employee Timesheet Processing
  • Calendar Management
  • Customer Satisfaction
  • Dependable and Cooperative
  • Critical Thinking
  • Documentation Skills
  • Sales Experience
  • Active Listening
  • Attention to Detail
  • Positive and Professional
  • Active Listening

Accomplishments

  • Customer Service Superstar three years running, JC Penney
  • Million Dollar Club, Coldwell Banker Associated Realtors

Timeline

Some College (No Degree) - Business

Yakima Business Collage

Real Estate

Real Estate Institute

Owners

Reliable Truck Brokerage Inc. Interstate Freight

Realtor

Coldwell Banker Associated Realtors

Customer Service Specialist

JCPenney

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Cynthia Roady