Cynthia Roan
Taylorsville,MS
Summary
Dedicated professional with strong customer service skills, adept at multitasking and effective time management. Committed to delivering exceptional experiences that enhance customer satisfaction and loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Unemployed
None
Taylorsville, MS
07.2025 - Current
- Assisted with daily needs, ensuring comfort and well-being.
- Administered daily medication according to prescribed schedule.
- Scheduled doctor appointments to maintain health and manage care.
- Provided companionship to enhance quality of life.
- Prepared nutritious meals tailored to dietary requirements.
- Served as a reliable driver for transportation to appointments and activities.
Processor
Javitch Block
09.2023 - Current
- Process incoming mail by separating/sorting, counting and totaling incoming payments
- Attach payments for reissues of complaints. Processed Ohio liens, reinstatement, withdrawl and
- Extension of liens, then code them into the computer system and attach proper payments to the court(s).
- Assist with Texas Discovery documents, coding and mailing them, numbered and sorted garnishment
- Documents. Coding, scanning and mailing of all documents in a timely manner.
- Managed numbering and sorting of garnishment documents for streamlined processing.
- Executed timely coding, scanning, and mailing of all documentation to maintain workflow.
Customer Service Associate
Prime Flight Aviation
Cleveland, OH
01.2025 - 07.2025
- Provided assistance to guests with luggage and ticket inquiries for Alaska Airlines.
- Executed flight announcements and coordinated boarding processes for departures from Ohio.
- Maintained cleanliness of aircraft and performed additional assigned duties as required.
Cashier
TJ Maxx
10.2022 - 06.2023
- Facilitated customer assistance to enhance service experience.
- Processed cash and credit transactions at registers efficiently.
- Managed merchandise returns and refunds in accordance with policy.
- Opened credit card accounts to provide customers with financing options.
Administrative
Serenity Health and Wellness Corporation
07.2022 - 10.2022
- Executed data entry tasks with high accuracy and efficiency.
Maintained calendar schedules to ensure timely appointments.
Completed employee and client files to support organizational needs.
Performed additional duties as required to assist team operations.
Data Entry
Robert Half
12.2019 - 08.2021
- Data entry of various materials into a proprietary systems/format per the request of the clients
House Monitor
Alliant Health
02.2021 - 06.2021
- Monitor clients in a house setting, reporting and documenting incidents and medications.
Food Service Admin. Assist
Pivot Staffing LLC
10.2019 - 11.2019
- Executed diverse assignments in food service as administrative assistant, supporting catering operations.
Intake Coordinator/Receptionist
Instamed Health Providers
05.2019 - 06.2019
- Verified Medicaid eligibility for new clients to ensure program qualification.
- Ensured completion and signing of all necessary paperwork for client onboarding.
- Greeted clients and guests, fostering a welcoming environment.
- Responded to phone inquiries and questions regarding program details.
Intake Coordinator/receptionist
SquareOne Behavioral Health
01.2019 - 05.2019
- Responsible for making sure that all new clients that come in qualify for the program by running their
- Medicaid eligibility and make sure their paperwork was completed and signed, greeted clients and
- Guests, answered phones and questions regarding the program, purchase office supplies, and made
- Office equipment recommendations.
- Purchased office supplies while managing inventory levels effectively.
- Recommended office equipment to enhance operational efficiency.
- Streamlined client intake process to improve service delivery.
- Maintained organized records for compliance and quality assurance.
Sales Associate
CVS
09.2018 - 03.2019
- Greet customers as they come into the store.
- Perform cash handling duties, assist customers as needed, keeping the store stocked.
- Assisted customers with inquiries to enhance shopping experience.
- Maintained stock levels to ensure product availability on sales floor.
Medical Insurance CSR
Alorica
05.2018 - 10.2018
- Answer calls/questions from members and providers about claims; reason for denial, or assist in re
- Submission of claims, explain where a payment went when paid or if it was applied to the members
- Coinsurance or deducible, assist members with provider changes, explain to members about why they
- Received a bill, and explain their deductibles, co-insurance and co-pays.
Education
Associate of Arts - Paralegal Studies
Cuyahoga Community College
Parma, Ohio09-2026
Medical Coding and Billing - Medical
Drexel University Online
Philadelphia12.2018
Nevada Career Institute - Medical Coding And Billing
Nevada Career Institute
Las Vegas, NV12.2016
AA - Nutrition and Food Service
Community College of The Air Force
Grand Forks, ND12.1989
Diploma in General Studies - Food Service
East Anchorage High School
Anchorage, AK12.1984
Skills
- Phone etiquette
- Administrative skills
- Document scanning
- Medical office administration
- Dietary services experience
- Customer service excellence
- Filing and organization
- Medical terminology knowledge
- Medical records management
- 10-key data entry
- Copying documents
- Scheduling appointments
- Data entry proficiency
- Receptionist duties
- Time management expertise
- Electronic medical records (EMR)
- Computer literacy skills
- Typing speed of 60 wpm
- Faxing documents
- MS Office proficiency
- Insurance verification processes
- Catering services experience
- Medical scheduling expertise
Certification
ServSafe Instructor Proctor
Timeline
Unemployed
None
07.2025 - Current
Customer Service Associate
Prime Flight Aviation
01.2025 - 07.2025
Processor
Javitch Block
09.2023 - Current
Cashier
TJ Maxx
10.2022 - 06.2023
Administrative
Serenity Health and Wellness Corporation
07.2022 - 10.2022
House Monitor
Alliant Health
02.2021 - 06.2021
Data Entry
Robert Half
12.2019 - 08.2021
Food Service Admin. Assist
Pivot Staffing LLC
10.2019 - 11.2019
Intake Coordinator/Receptionist
Instamed Health Providers
05.2019 - 06.2019
Intake Coordinator/receptionist
SquareOne Behavioral Health
01.2019 - 05.2019
Sales Associate
CVS
09.2018 - 03.2019
Medical Insurance CSR
Alorica
05.2018 - 10.2018
Associate of Arts - Paralegal Studies
Cuyahoga Community College
Medical Coding and Billing - Medical
Drexel University Online
Nevada Career Institute - Medical Coding And Billing
Nevada Career Institute
AA - Nutrition and Food Service
Community College of The Air Force
Diploma in General Studies - Food Service
East Anchorage High School