Cynthia Roberts
Canonsburg,PA
Summary
Dedicated Customer Service Representative with a proven track record in promoting high customer satisfaction through effective communication and conflict resolution. Expert in collaborating with diverse teams to meet objectives and enhance service delivery.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Mirisciotti Photography
Canonsburg, PA
01.2011 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
cashier and customer service
Fine Wine & Good Spirits
Canonsburg, Pennsylvania
11.2024 - 01.2025
- Processed customer transactions efficiently at Fine Wine & Good Spirits.
- Managed cash register and ensured accurate cash handling procedures.
- Assisted customers in locating products and provided product knowledge.
- Maintained cleanliness and organization in the store environment.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with team members to enhance customer service experience.
- Monitored inventory levels and reported discrepancies to management.
- Followed company policies for age verification during alcohol sales.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Packaged orders
Heeter
Southpointe, PA
03.2021 - 05.2021
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
Caregiver with Autistic young man
Lauren Lega
Canonsburg, Pennsylvania
08.2014 - 05.2020
- Completed day-to-day duties accurately and efficiently.
- Provided companionship and emotional support to enhance client well-being.
- Assisted clients with daily living activities and personal hygiene needs.
- Administered medications and monitored client health conditions regularly.
- Maintained a clean and safe environment for clients at all times.
- Helped clients with mobility and transportation to appointments or outings.
- Communicated effectively with families regarding client care plans and needs.
- Documented daily care activities and observations for healthcare professionals.
- Collaborated with multidisciplinary teams to ensure comprehensive client care plans.
- Supported bathing, dressing and personal care needs.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Recorded client status progress and challenges in logbooks and reports.
Education
High School Diploma -
Chartiers Houston Jr Sr High School
Houston06-2010
Skills
- Hard working
- Multi-tasking
- Friendly
- Conflict resolution
- Team collaboration
- Effective communication
- Active listening
- Emotional intelligence
- Problem-solving
- Dispute resolution
- Stress management
- Punctuality and reliability
Affiliations
Volunteer at Sanctuary in Peter's Township, Pa
Timeline
cashier and customer service
Fine Wine & Good Spirits
11.2024 - 01.2025
Packaged orders
Heeter
03.2021 - 05.2021
Caregiver with Autistic young man
Lauren Lega
08.2014 - 05.2020
Customer Service Representative
Mirisciotti Photography
01.2011 - Current
High School Diploma -
Chartiers Houston Jr Sr High School