Cynthia Rodriguez
Porter,TX
Summary
Dynamic professional with a proven track record at Urban Southwest Capital, excelling in client engagement and conflict resolution. Adept at optimizing productivity and enhancing customer satisfaction through effective communication and strategic planning. Skilled in finance reporting and building lasting relationships, driving success in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Urban Southwest Capital
San Marcos, Texas
08.2022 - 09.2023
- Assisting the general manager in organizing, planning and implementing strategy
- Helping with monitoring and tracking delinquency, and resources
- Promoted high level of customer service and assistance by greeting clients
- Managing Customer complaints and resolving their issues
- Build trusting relationships with residents, prospect, and clients by making personal connections
Leasing Consultant
Urban Southwest Capital
Humble, Texas
02.2019 - 08.2022
- Used conflict resolution skills to quickly resolve issues among residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns
- Answering to high call volume
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages
- Coordinated appointment calendar and balanced schedules to promote optimal productivity
Receptionist Administration
La Espiga De Oro
Houston, Texas
09.2017 - 02.2019
- Handled diverse needs for clients in-person, by phone or through email.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Organize files to order as needed.
- Data Entry
- Managed office cleaning and sanitizing to comply with infection control protocols.
Education
High School Diploma -
Richard Milburn Academy
Houston, Texas05.2018
Some College (No Degree) -
Southern New Hampshire University
Manchester, NHSkills
- Client engagement
- Productivity optimization
- Conflict resolution
- Critical Thinking
- Multitasking and prioritization
- Written and verbal communication
- Knowledge
- Scheduling and organization skills
- Finance reporting
- Training
- Marketing
Certification
- Leasing 101 Course, Houston Apartment Foundation, 05/19
- Housing Tax Credit Compliance Training, 10/22
Timeline
Assistant Manager
Urban Southwest Capital
08.2022 - 09.2023
Leasing Consultant
Urban Southwest Capital
02.2019 - 08.2022
Receptionist Administration
La Espiga De Oro
09.2017 - 02.2019
High School Diploma -
Richard Milburn Academy
Some College (No Degree) -
Southern New Hampshire University