Cynthia Rosas
Coalinga,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
Coalinga, CA
08.2015 - Current
- Conducted daily shift meetings with baristas to review objectives and customer service standards.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Maintained a clean and well-stocked work area throughout shifts.
- Assisted customers in selecting beverages based on their preferences.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Greeted guests with pleasant smile and superior customer service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
Restaurant Hostess/ Cashier
Harris Ranch Restaurant And Inn
Coalinga, CA
08.2012 - 12.2016
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Balanced cash register at end of shift according to established procedures.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Education
Associate of Science -
West Hills College - Coalinga
Coalinga, CA05-2020
Skills
- Staff Motivation
- Cash Handling Accuracy
- Customer Service
- Inventory Control
- Time Management
- Organizational Skills
Timeline
Barista Shift Supervisor
Starbucks
08.2015 - Current
Restaurant Hostess/ Cashier
Harris Ranch Restaurant And Inn
08.2012 - 12.2016
Associate of Science -
West Hills College - Coalinga
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