Cynthia Ruiz
Business Administration
El Paso,TX
Summary
Entry-level Operations Manager candidate with 5+ years of experience supporting healthcare operations, compliance oversight, supply coordination, and administrative workflow management. Proven ability to streamline documentation processes, monitor performance metrics, maintain regulatory standards, and coordinate cross-functional teams to improve operational efficiency. I am a Business Administration graduate with strong analytical and organizational skills.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Clinical Supply & Operations Support
Hospitals of Providence Memorial Campus
04.2022 - 11.2022
- Coordinated supply inventory and ensured timely resource allocation to clinical units.
- Tracked usage trends and supported cost-effective inventory management.
- Collaborating with department leads to maintain operational continuity.
- Participated in administrative planning meetings to improve workflow processes.
- Supported documentation accuracy and operational compliance standards.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Billing & Compliance Operations Coordinator
DM Dickason – Region 19 ECI Program
02.2019 - 02.2020
- Oversaw billing workflow processes to ensure timely claim submission and reimbursement.
- Conducted internal compliance audits to minimize risk and maintain regulatory standards.
- Improved documentation accuracy by coordinating between therapists and administrative teams.
- Verified service eligibility to prevent revenue loss and operational delays.
- Maintained organized data systems for reporting and audit readiness.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Improved employee performance by implementing training programs and conducting regular performance reviews.
Administrative Operations Support
Texas Tech Health Sciences Center El Paso
02.2018 - 08.2018
- Managed patient data transitions across internal systems to ensure operational continuity.
- Supported admissions workflow, scheduling, and resource coordination.
- Resolved discrepancies to maintain data accuracy and reduce processing delays.
- Assisted leadership with administrative reporting and compliance monitoring.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Records & Revenue Operations Specialist
Envision Healthcare
02.2015 - 06.2017
- Processed Medicare and Medicaid claims to maintain revenue cycle efficiency.
- Managed admission/discharge documentation for regulatory compliance.
- Maintained service logs and operational records aligned with billing standards.
- Identified documentation inconsistencies and corrected errors to prevent claim denials.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
Education
Bachelor of Business Administration - Business Administration
Southern New Hampshire University
Manchester, NH01-2025
Skills
- Operations Coordination & Workflow Optimization
- Inventory & Supply Chain Support
- Process Improvement
- Compliance & Risk Mitigation
- Data Tracking & Performance Reporting
- Strategic Thinking
- Organizational & Operational Skills
- Communication Skills
- Leadership and Management Skills
Certification
HIPAA Compliance Certified
Timeline
Clinical Supply & Operations Support
Hospitals of Providence Memorial Campus
04.2022 - 11.2022
Billing & Compliance Operations Coordinator
DM Dickason – Region 19 ECI Program
02.2019 - 02.2020
Administrative Operations Support
Texas Tech Health Sciences Center El Paso
02.2018 - 08.2018
Records & Revenue Operations Specialist
Envision Healthcare
02.2015 - 06.2017
Bachelor of Business Administration - Business Administration
Southern New Hampshire University