Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Cynthia Salas

Sterling,IL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

26
26
years of professional experience

Work History

Store Manager

Casey General Store
04.2021 - 09.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted in recruiting, hiring and training of team members.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised guests at front counter, answering questions regarding products.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Completed point of sale opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Assisted with hiring, training and mentoring new staff members.
  • Interacted well with customers to build connections and nurture relationships.

Assistant Store Manager

Casey General Store
08.2017 - 04.2021
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reported issues to higher management with great detail.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Interacted well with customers to build connections and nurture relationships.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted in recruiting, hiring and training of team members.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Organized and detail-oriented with a strong work ethic.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Resolved problems, improved operations and provided exceptional service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Skilled at working independently and collaboratively in a team environment.

Assistant Manager

Save-A-Lot
06.2015 - 08.2017
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Created employee schedules to align coverage with forecasted demands.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Launched quality assurance practices for each phase of development
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Shift Manager

McDonald's Restaurant
08.2006 - 02.2012
  • Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Tracked receipts, employee hours, and inventory movements.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved distribution efficiency with design, development, and testing of embedded software applications.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Troubleshot equipment to reduce service calls and downtime.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Managed staff hiring, training and supervision.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Shift Manager in Training

McDonald's Restaurant
10.1997 - 08.2006
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Implemented cost-saving measures without compromising service quality or employee satisfaction levels.
  • Established team priorities, maintained schedules and monitored performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Collaborated closely with other Shift Managers in Training to share best practices that led to overall operational improvements across multiple locations.
  • Assisted in the recruitment process to select high-quality candidates who contributed to the success of the business.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maximized revenue generation with strategic upselling techniques taught to team members during training sessions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
  • Trained and mentored new employees to maximize team performance.

Education

High School Diploma -

Geneseo High School
Geneseo, IL

Skills

  • Teamwork and Collaboration
  • Cost Reduction
  • Store Opening and Closing
  • Strategic Planning
  • Marketing and Promotions
  • Operational Efficiency
  • Process Improvements
  • Resource Allocation
  • Special Events
  • Quality Assurance
  • Customer Service Management
  • Desktops, Laptops, and Mobile Devices
  • Needs Assessment
  • Inventory Control
  • Order Management
  • Budget Control
  • Staff Scheduling

Timeline

Store Manager

Casey General Store
04.2021 - 09.2023

Assistant Store Manager

Casey General Store
08.2017 - 04.2021

Assistant Manager

Save-A-Lot
06.2015 - 08.2017

Shift Manager

McDonald's Restaurant
08.2006 - 02.2012

Shift Manager in Training

McDonald's Restaurant
10.1997 - 08.2006

High School Diploma -

Geneseo High School

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Cynthia Salas