Cynthia Saldana
Columbia,SC
Summary
Accomplished Detention Officer with a proven track record at Richland County Detention Center. Expert in inmate supervision and adept in communication, I excel in high-stress situations, ensuring efficient resolutions. My background also includes significant contributions to personnel management and training within the US Army, demonstrating unparalleled adaptability and decision-making skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Detention Officer
Richland County Detention Center
09.2021 - Current
- Managed daily operations, while supervising inmate work details.
- Supervised and controlled behavior of inmate workers.
- Improved facility cleanliness and orderliness, overseeing inmate work details for upkeep and maintenance.
- Facilitated positive relationships between staff members through open communication channels, fostering a cohesive team environment.
Customer Service Representative
Colonial Life Insurance
07.1996 - 01.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Skills
- Inmate Supervision
- Inmate monitoring
- First Aid Certification
- Communication
- Decision Making
- Delegation
- Adaptability
- Team Word
Accomplishments
Awarded employee of the year
Awarded employee of the quarter
Certification
- Detention Officer Certification Course
- Certified Notary State of SC
Timeline
Detention Officer
Richland County Detention Center
09.2021 - Current
Customer Service Representative
Colonial Life Insurance
07.1996 - 01.2010
Similar Profiles
Kenneth AtkinsonKenneth Atkinson
Corrections Officer at Fayette County Detention CenterCorrections Officer at Fayette County Detention Center
Alex WilliamsAlex Williams
Administrative/Training Lieutenant at Marlboro County Sheriff's Office & Detention CenterAdministrative/Training Lieutenant at Marlboro County Sheriff's Office & Detention Center
Iris BestIris Best
Correctional Officer Deputy Sheriff at Barnwell County Detention CenterCorrectional Officer Deputy Sheriff at Barnwell County Detention Center
Chloe RobinsonChloe Robinson
EMT-Paramedic (Crew Chief) at Richland County EMSEMT-Paramedic (Crew Chief) at Richland County EMS
Elena NicoaraElena Nicoara
Host, Servers Assistant, Cashier at Two Cities Pizza Co.Host, Servers Assistant, Cashier at Two Cities Pizza Co.