Cynthia Salinas
San Bernardino,CA
Summary
Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities.
Overview
25
25
years of professional experience
Work History
Animal Care Technician
Department Of Animal Care & Control
03.2023 - Current
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Restrained animals safely during exams and procedures.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Monitored animals for behavioral problems and signs of health issues.
- Kept cages, kennels, play yards and grooming areas neat and clean.
Customer Service Officer
County Of Riverside Registrar Of Voters
09.2022 - 11.2022
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Provided primary customer support to internal and external customers.
Legal Collector
MAS Financial
12.2021 - 11.2022
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Documented customer payment interactions and account statuses for future reference.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Collected on delinquent accounts to reduce overdue balances.
- Prepared and submitted legal documents to initiate court proceedings.
- Generated and distributed monthly customer statements.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained accurate records of customer accounts, payments and payment plans.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Maintained consistently high success rate of collecting on overdue accounts.
- Entered client details and notes into system for interdepartmental access and review.
- Achieved performance goals on consistent basis.
Legal Collector
Credit Lending Services
06.2019 - 11.2021
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Documented customer payment interactions and account statuses for future reference.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Collected on delinquent accounts to reduce overdue balances.
- Prepared and submitted legal documents to initiate court proceedings.
- Generated and distributed monthly customer statements.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Maintained consistently high success rate of collecting on overdue accounts.
- Worked with customer to create debt repayment plan based on current financial condition.
- Responded to customer inquiries and provided detailed account information.
- Analyzed customer financial records to determine appropriate payment plan.
Legal Collector
Oportun
07.2018 - 03.2019
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Documented customer payment interactions and account statuses for future reference.
- Collected on delinquent accounts to reduce overdue balances.
- Prepared and submitted legal documents to initiate court proceedings.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Maintained accurate records of customer accounts, payments and payment plans.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Maintained consistently high success rate of collecting on overdue accounts.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Collection Specialist
A-L Financial
01.2010 - 12.2016
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Documented customer payment interactions and account statuses for future reference.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Maintained high volume of calls and met demands of busy and productive group.
- Responded to customer inquiries and provided detailed account information.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
Office Clerk
Safety Education Center
07.1998 - 08.2006
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained and updated office records, both digital and physical.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Responded to inquiries from callers seeking information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Delivered clerical support by handling range of routine and special requirements.
Education
GED -
Fontana Adult School
Fontana, CA05.2022
Skills
- Daily Logs
- Animal Evaluation
- Safety Procedures
- Owner Paperwork Completion
- Safety Precautions and Measures
- Pet Handling
- Animal Restraining
- Kennel Cleaning and Sanitizing Methods
- Pet Waste Removal
Languages
Spanish
Native or Bilingual
Timeline
Animal Care Technician
Department Of Animal Care & Control
03.2023 - Current
Customer Service Officer
County Of Riverside Registrar Of Voters
09.2022 - 11.2022
Legal Collector
MAS Financial
12.2021 - 11.2022
Legal Collector
Credit Lending Services
06.2019 - 11.2021
Legal Collector
Oportun
07.2018 - 03.2019
Collection Specialist
A-L Financial
01.2010 - 12.2016
Office Clerk
Safety Education Center
07.1998 - 08.2006
GED -
Fontana Adult School
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