Cynthia Santiago
New York
Summary
Clinical Administrative Coordinator with extensive experience at UnitedHealthcare, specializing in claims processing and customer service. Demonstrated ability in document organization and calendar management, resulting in streamlined operations and improved communication. Recognized for attention to detail and problem-solving skills, contributing to enhanced patient care and administrative efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant
East Harlem Council For Human Services
New York
04.2018 - Current
- Managed office supplies inventory, placing orders to maintain optimal stock levels.
- Facilitated interdepartmental communication to enhance collaboration and information flow.
- Composed various written correspondence, including letters, memos, and reports for management.
- Ensured seamless operation of office equipment, including printers, copiers, and fax machines.
- Developed filing systems for confidential documents, maintaining organization and security.
- Processed invoices for payment using accounting software, ensuring timely financial management.
- Coordinated mailings by sorting, preparing packages for shipping via courier or postal service.
- Entered data into spreadsheets utilizing Microsoft Excel for accurate record-keeping.
Clinical Administrative Coordinator
UnitedHealthcare
Phoenix
05.2013 - 11.2017
- Compiled data from various sources into one comprehensive report detailing overall performance metrics of the clinic.
- Provided direct support to clinicians in the form of appointment reminders, follow-up calls, and other related duties.
- Handled incoming phone calls from patients and responded to inquiries accordingly.
- Managed calendars for multiple clinicians by arranging necessary appointments or conferences.
- Performed administrative tasks such as filing, photocopying, data entry, and record keeping.
- Checked cases to evaluate need for escalation to professionals.
- Performed in-depth reviews of claims to assess billing status.
- Streamlined clinical operations by supervising patient authorization, referral, and census.
- Coordinated weekly work schedules for department employees.
- Monitored clinical staff work hours, sick days and vacation time.
Education
High School Diploma -
Universidad De Puerto RIco
Humacao, PR Skills
- Claims processing
- Office administration
- Attention to detail
- Problem solving
- Customer service
- Document organization
- Billing verification
- Calendar management
- Time management
Affiliations
- HS/FDC education ot related field
- Ability to develop positive relationships with children and parents
- Mandated Reporter
- Successfully clear: NYS DOI Fingerprint Screening, NYS Central Registry Clearance, Sex Offender Registry,
- Physical examination with updated TB test, Tdap, MMR, varicella
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Mandated Reporter
- SID
- Code Ana
Other Accolades
- I have acted as a Assistant Director as well as direct help to the Educational Director
Timeline
Administrative Assistant
East Harlem Council For Human Services
04.2018 - Current
Clinical Administrative Coordinator
UnitedHealthcare
05.2013 - 11.2017
High School Diploma -
Universidad De Puerto RIco
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