Cynthia Saunders
Dayton,OH
Summary
Dynamic Operational Excellence Analyst with a proven track record at CARESOURCE, excelling in process improvement and regulatory compliance. Skilled in data analysis and fostering team development, I drive strategic enhancements and operational efficiency. Passionate about collaboration, I leverage strong communication skills to achieve impactful results and elevate organizational performance.
Overview
11
11
years of professional experience
Work History
Operational Excellence Analyst II
CARESOURCE
Dayton, USA
09.2020 - Current
- Led cross-functional initiatives to develop and implement operational strategies aligned with departmental goals.
- Conducted regular one-on-one meetings with team leads to gain performance insights and identify development opportunities.
- Maintained accurate records of all data collected during analysis processes.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Monitored operational processes to ensure compliance with regulatory and accreditation requirements, enhancing integrity.
- Generated monthly reports and recommendations for Senior Leadership based on monitoring findings, driving strategic enhancements.
- Collaborated with Operations Management to identify process gaps and implement effective solutions.
- Designed and updated Standard Operating Procedures (SOPs) and training tools, improving operational efficiency.
- Trained new team members, fostering a culture of excellence and continuous learning.
Operational Excellence Analyst I
CARESOURCE
Dayton, USA
06.2019 - 09.2020
- Monitored G&A processes for Medicaid and Medicare, ensuring compliance with internal and regulatory standards.
- Developed quality auditing protocols that enhanced operational performance and met accreditation requirements.
- Analyzed data trends and provided actionable insights to management, contributing to strategic planning and decision-making.
Appeals & State Hearing Specialist
CARESOURCE
Dayton, USA
08.2017 - 06.2019
- Managed Medicaid appeals processes, ensuring timely resolutions and compliance with regulatory standards.
- Collaborated with clinical teams to facilitate efficient appeals processing, improving member satisfaction and operational outcomes.
Community Health Worker
CARESOURCE
Dayton, USA
12.2015 - 08.2017
- Coordinated care plans and interventions, enhancing member engagement and health outcomes through effective communication and relationship management.
Program Specialist
Connecting the Dots - Montgomery County Job and Family Services
Dayton, USA
11.2014 - 02.2017
- Led program initiatives and facilitated training sessions, improving team performance and program impact.
Education
Master’s Degree - Management and Public Administration
Phoenix University
10-2017
Bachelor’s Degree - Psychology
Marshall University
Huntington, WV01.2016
Skills
- Team Leadership and Development
- Regulatory Compliance and Quality Assurance
- Process Improvement and Operational Oversight
- Data Analysis and Reporting
- Strong Communication and Interpersonal Skills
- Proficient in Microsoft Office Suite
- Effective Time Management and Prioritization
- Cross-functional collaboration
- Strategic planning
- Communication skills
- Problem solving
- Critical thinking
Timeline
Operational Excellence Analyst II
CARESOURCE
09.2020 - Current
Operational Excellence Analyst I
CARESOURCE
06.2019 - 09.2020
Appeals & State Hearing Specialist
CARESOURCE
08.2017 - 06.2019
Community Health Worker
CARESOURCE
12.2015 - 08.2017
Program Specialist
Connecting the Dots - Montgomery County Job and Family Services
11.2014 - 02.2017
Master’s Degree - Management and Public Administration
Phoenix University
Bachelor’s Degree - Psychology
Marshall University
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