Cynthia Schirmann
Cherry Hill,NJ
Summary
Accomplished and results-oriented professional with extensive experience in travel management and customer service. Expert in travel arrangements and vendor relationship management, with a proven ability to excel in multitasking and communication. Demonstrated track record of enhancing team productivity and customer satisfaction through innovative solutions and a detail-oriented approach. Dedicated to delivering exceptional service and achieving company objectives.
Overview
23
23
years of professional experience
Work History
Travel Coordinator
Tenon Tours
Wilmington, MA (Remote)
11.2024 - Current
- Coordinated travel itineraries for diverse clientele, ensuring seamless logistics and customer satisfaction.
- Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed during on-call afterhours service.
- Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
- Arranged hotel accommodations, cars or drivers and all related documentation while utilizing in-place processes and systems.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and anticipating client needs.
- Maintained thorough and accurate records of transactions in the CRMs, Moonstride and Hubspot.
- Facilitated seamless communication between travelers, suppliers, colleagues, and management through regular updates on trip progress.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
Corporate Concierge at Lockheed Martin
John Paul USA
Moorestown, NJ
03.2013 - 11.2024
- Scheduled, coordinated, and confirmed personal travel reservations for Lockheed Martin RMS employees, ensuring seamless experiences tailored to their specific needs.
- Assisted guests with a comprehensive range of personal concierge services, including event planning, dining reservations, securing tickets to local events, and offering recommendations for local attractions and activities.
- Maintained accurate records of client interactions using a customized version of Salesforce CRM, optimizing follow-up processes and enhancing client relationships.
- Delivered friendly and efficient customer service while proactively enhancing satisfaction, adeptly handling challenging situations by conducting in-depth research to provide tailored solutions, and anticipating and addressing client needs effectively.
- Responded to customer inquiries promptly and professionally through phone, email, chat, and in-person interactions.
Travel Counselor
American Express
Remote
11.2011 - 03.2013
- Handled customer inquiries professionally in a call center environment. Received up to 35 calls per day.
- Supervised payments via credit card and handled sensitive information with professionalism and discreetness. PCI compliant.
- Organized travel itineraries and vacations for high-level clients, celebrities, and business executives.
- Maintained a superior level of customer service.
Corporate Travel Department Manager
Global Planners, Inc.
Hamilton, NJ
05.2003 - 05.2010
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Led a team of professionals to consistently achieve or exceed performance targets. Issued an average of 200 airline tickets per week.
- Analyzed department activities to comply with industry standards and submitted weekly ARC reports. (ARC Certified)
Education
Certificate of Completion - Tourism And Travel Management
Southeastern Academy
Kissimmee, FLHigh School Diploma -
Washington Township High School
Sewell, NJSkills
- Communication Skills
- Attention to Detail
- Problem Solving
- Time Management
- Reliability
- Multitasking
- Travel Coordination
- Vendor Management
- Team Collaboration
- Hospitality
Timeline
Travel Coordinator
Tenon Tours
11.2024 - Current
Corporate Concierge at Lockheed Martin
John Paul USA
03.2013 - 11.2024
Travel Counselor
American Express
11.2011 - 03.2013
Corporate Travel Department Manager
Global Planners, Inc.
05.2003 - 05.2010
Certificate of Completion - Tourism And Travel Management
Southeastern Academy
High School Diploma -
Washington Township High School