Open To Work
Cynthia Schmid
Spencerport,NY
Work Preference
Summary
Motivated office professional with 25 years of experience offering office support in tax, medical/dental and retail industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
26
26
years of professional experience
Work History
Senior Medical Receptionist
Towne & Country Eyecare
Spencerport , New York
11.2021 - Current
- Created welcoming front desk environment by greeting patients and coordinating office operations for providers and optical department.
Access Associate
Rochester Regional Health System/WNY Hilton Health
Rochester, New York
07.2015 - Current
- Delivered high-quality administrative and customer service to sustain patient and workflows.
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Retrieved faxes and uploaded documents to patient charts.
- Maintained and ordered office supplies.
- Keyholder for the building for opening and closing.
Call Center Customer Service Representative
QCI Direct
Churchville, NY
07.2006 - 06.2015
- Started as a call center operator and advance to assistant team leader in 5 years.
- Ensured that customer service satisfaction goals were consistently met in a fast paced and challenging environment.
- Manage high call volume and met guidelines for service levels and productivity.
- Investigated and resolved customer service inquiries and complaints in an empathetic manner via phone, mail, and email through multiple company websites.
Administrative Assistant
Walter Gaesser, Accountant
Hamlin, NY
10.2000 - 04.2002
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
- Managed daily operations within accounting office by supporting continuous delivery of excellent services and care.
- Organized and maintained documents, files and records.
Education
High School Diploma -
Hilton High School
Hilton, NY06-1985
Diploma - Dental Assisting
WEMOCO BOCES Occupational School
Spencerport06-1984
Skills
- Customer relations
- Senior leadership support
- Adaptive team player
- Clerical support
- Problem-solving abilities
Timeline
Senior Medical Receptionist
Towne & Country Eyecare
11.2021 - Current
Access Associate
Rochester Regional Health System/WNY Hilton Health
07.2015 - Current
Call Center Customer Service Representative
QCI Direct
07.2006 - 06.2015
Administrative Assistant
Walter Gaesser, Accountant
10.2000 - 04.2002
High School Diploma -
Hilton High School
Diploma - Dental Assisting
WEMOCO BOCES Occupational School