Cynthia Schopen
Mocksville,NC
Summary
Experienced Social Work Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
15
15
years of professional experience
Work History
MSW Case Manager
Novant Health, Forsyth Medical Center
03.2024 - Current
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
MSW Case Manager
Encompass Health Rehabilitation Hospital
01.2022 - 03.2024
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Participated in community events to promote services and engage with public.
- Assessed community needs and identified resources for social and community service programs.
Social Worker
NHC HealthCare, Sequatchie
08.2020 - 12.2021
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- De-escalated stressful situations through individual and family crisis interventions.
- Assisted clients with navigating and accessing social services such as housing and medical care.
Social Work Case Manager
Solutions For Change
02.2018 - 11.2019
- Monitored program performance and outcomes for successful delivery of services.
- Developed and implemented training programs for staff.
- Advocated for social and community service programs to increase awareness and funding.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Managed volunteer programs focused on providing community services to underserved populations.
- Conducted outreach activities to engage local stakeholders in programs.
Social Worker
San Bernardino County Sheriff's Department
02.2016 - 01.2019
- Facilitated communication between patient and family through patient-family counseling and with healthcare team.
- Performed short-term therapy, provided education and responded to crisis situations.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Prepared and maintained required documentation and reports.
- Interviewed patients and family members to perform biopsychosocial assessments for abuse, suicide and homicide risk.
- Developed and implemented detailed pre-discharge plans for clients soon to be reintegrated into community.
Education
Master of Science - Social Work
Walden University
Minneapolis, MN05-2020
Bachelor of Science - Social Work
University of North Carolina At Greensboro
Greensboro, NC05-2013
Skills
- Community Outreach
- Family Education
- Regulatory Compliance
- Discharge Planning
- Care Coordination
- Needs Assessment
- Patient support
- Utilization review
- Client Advocacy
- Individualized counseling
- Group Therapy
- Records Management
Timeline
MSW Case Manager
Novant Health, Forsyth Medical Center
03.2024 - Current
MSW Case Manager
Encompass Health Rehabilitation Hospital
01.2022 - 03.2024
Social Worker
NHC HealthCare, Sequatchie
08.2020 - 12.2021
Social Work Case Manager
Solutions For Change
02.2018 - 11.2019
Social Worker
San Bernardino County Sheriff's Department
02.2016 - 01.2019
Master of Science - Social Work
Walden University
Bachelor of Science - Social Work
University of North Carolina At Greensboro
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