Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Carey

Winston-Salem,NC

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.


Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

9
9
years of professional experience

Work History

Supervisor

Novant Health, Forsyth Medical Center
03.2023 - Current
  • Supervised daily operations, ensuring adherence to safety protocols and quality standards.
  • Trained and mentored new staff on operational procedures and best practices.
  • Streamlined workflow processes to enhance efficiency and reduce downtime.
  • Implemented inventory management systems, improving stock accuracy and availability.

Customer Service Representative

Wake Forest Baptist Health
02.2016 - Current
  • Resolved customer inquiries effectively, enhancing patient satisfaction and loyalty.
  • Collaborated with medical staff to streamline communication processes for improved service delivery.
  • Trained new team members on customer service protocols and electronic health record systems.
  • Implemented process improvements that reduced response times for patient requests and issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Associate of Arts -

Forsyth Technical Community College
Winston-Salem, NC
05-2025

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Timeline

Supervisor

Novant Health, Forsyth Medical Center
03.2023 - Current

Customer Service Representative

Wake Forest Baptist Health
02.2016 - Current

Associate of Arts -

Forsyth Technical Community College