Cynthia Scott-DeRoux
Samaritan Daytop Village
Saint Albans,NY
1
Language
1
Certification
37
years of professional experience
Compassionate Mental Health Counselor specializing in evidence-based therapeutic techniques and client assessment. Develops tailored treatment plans that enhance client well-being and progress. Experienced in crisis intervention and communication, fostering supportive environments for adolescents facing substance abuse and domestic violence. Empowers clients impacted by trauma through effective support strategies.
Work History
Vocational Counselor
2 Months- Assess clients’ vocational needs and goals.
- Develop individualized job readiness plans.
- Provide individual and group vocational counseling, to help clients build job readiness and make informed career decisions.
- Provide counseling and coaching on resume writing, interview skills, and workplace behavior.
- Conduct educational and vocational assessments to evaluate clients' work history, skills, and readiness for employment.
- Help clients identify and pursue personalized career goals, assisting them with job placement and obtaining necessary identification.
- Connect clients with training programs, job opportunities, and community resources.
- Partner with state job development liaisons and local businesses to create new employment pathways and expand opportunities for clients.
- Coordinate and host regular presentations and networking events with community and workforce partners to support job matching and training enrollment.
- Collaborate actively as a member of the vocational team during case conferences, staff meetings, and treatment planning sessions.
- Engage and build relationships with outside organizations to aid in job development opportunities for clients.
- Offer ongoing follow-up and post-placement support to help clients maintain employment and connect with transitional benefits.
- Maintain accurate, timely, and high-quality client records and reports in compliance with regulatory standards and confidentiality laws.
Family Team Conference Facilitator
1 Year 11 Months- Coordinated home-based, community-based, and virtual Family Team Conferences (FTCs) in compliance with ACS, OCFS, and Family Court requirements.
- Facilitated family-centered planning meetings to identify strengths, address risks, and develop strategies supporting safety, stability, and well-being.
- Utilized structured facilitation techniques to clarify barriers, define responsibilities, and develop actionable service plans.
- Collaborated with multidisciplinary teams, service providers, and community partners to coordinate comprehensive services.
- Gathered and synthesized collateral information from families, schools, providers, and stakeholders to support service planning and referrals.
- Led parenting workshops that empowered caregivers to develop practical solutions and achieve family goals.
- Maintained accurate, audit-ready documentation, including conference summaries, progress notes, and case records.
- Entered and maintained case information in Connections, PROMIS, and ASARA databases.
- Assisted with compliance reviews and preparation for ACS audits.
- Participated in ongoing supervision and professional development to strengthen practice and adherence to the FTC model.
Mental Health Intern
1 Month- Conducted individual and group counseling sessions for clients with substance use and co-occurring mental health disorders, promoting engagement and treatment progress.
- Maintained accurate, timely, and confidential clinical documentation, including treatment records and progress notes.
- Implemented treatment goals and therapeutic activities aligned with program objectives and client needs.
- Completed comprehensive biopsychosocial assessments to identify client needs, risks, and appropriate levels of care.
- Developed individualized treatment recommendations and collaborated on treatment planning.
- Provided referrals to community resources, support groups, and additional behavioral health services.
- Delivered crisis intervention and urgent support for individuals experiencing immediate safety concerns.
- Maintained compliance with HIPAA regulations and professional ethical standards.
Mental Health Counseling Intern
11 Months- Conducted intake interviews and biopsychosocial assessments to identify client strengths, needs, risk factors, and service requirements.
- Facilitated individual and group counseling sessions focused on enhancing coping skills, reducing substance use, managing anger, and improving self-esteem.
- Provided crisis intervention, triage, safety planning, and stabilization services to support client well-being.
- Assisted in developing individualized treatment plans in collaboration with supervising clinicians.
- Coordinated referrals and case management services to reduce barriers to treatment and promote continuity of care.
- Coordinated referrals and case management services to enhance access to treatment and ensure continuity of care.
- Participated in multidisciplinary case conferences and contributed to collaborative treatment planning.
- Assessed client's mental health to determine job readiness
Preventive Case Planner
1 Year 2 Months- Conducted home visits, family visits, and sibling visits to monitor progress and support service plan implementation.
- Maintained comprehensive case records to ensure accurate tracking of client progress and adherence to service plans.
- Participated in Family Team Conferences and safety planning meetings to address risk factors and strengthen family functioning.
- Maintained comprehensive case records, including progress notes, psychosocial assessments, permanency hearing reports, and FASPs.
- Obtained educational, medical, and social service records to support assessment, service planning, and case monitoring.
- Obtained and organized educational, medical, and social service records to inform assessments and enhance service planning and monitoring.
- Participated in Family Team Conferences and safety planning meetings to collaboratively address risk factors and promote family resilience.
- Applied Solution-Based Casework principles to support engagement, goal attainment, and measurable outcomes.
Tax Compliance Agent 1
6 Years 6 Months- Conducted field investigations and enforcement activities, ensuring adherence to New York State tax laws and regulations.
- Reviewed financial records and supporting documentation to assess compliance status and recommend enforcement actions.
- Analyzed correspondence and account information to determine appropriate actions and ensure timely responses.
- Prepared legal notices, levies, garnishments, and seizure documentation while maintaining strict confidentiality standards.
- Collaborated with attorneys and government officials to resolve complex compliance matters.
- Maintained detailed case records and investigative reports, facilitating enforcement actions and case resolution.
- Delivered high-volume customer service to taxpayers, attorneys, and representatives, resolving inquiries and compliance issues.
Assistant Workers’ Compensation Claims Examiner
20 Years 10 Months- Reviewed medical evidence and supporting documentation to determine claim eligibility and entitlement, ensuring accurate benefit distribution.
- Determined coverage eligibility and assessed liability based on applicable laws, policies, and regulations.
- Interpreted decisions issued by Workers’ Compensation Law Judges and ensured accurate implementation of rulings.
- Investigated claims by reviewing medical records, police reports, billing documentation, and supporting evidence.
- Processed awards, payments, and related claim transactions in accordance with regulatory requirements.
- Maintained comprehensive records and facilitated correspondence with claimants, healthcare providers, insurance carriers, and attorneys to support claims processing.
- Managed high-volume caseload, ensuring accuracy and compliance with procedural standards while meeting deadlines.
- Trained staff on administrative procedures and documentation requirements to improve operational consistency.
Customer Service Supervisor
4 Years 1 Month- Supervised team of 32 employees, assigning work and monitoring productivity to support daily operations and enhance service delivery.
- Provided coaching, training, and performance feedback to ensure quality service delivery and compliance with agency procedures.
- Monitored workflow and implemented process improvements to enhance efficiency and customer service outcomes.
- Resolved escalated inquiries from attorneys, insurance carriers, judges, and claimants, ensuring timely and accurate responses to complex issues.
- Led onboarding and training initiatives for new staff members.
- Monitored workflow and implemented process improvements, resulting in enhanced efficiency and improved customer service outcomes.
Education
Master of Science - Mental Health Counseling
Bachelor of Arts - Psychology
Bachelor of Arts - Sociology
Skills
Mental Health Counseling
Substance Abuse Treatment
Crisis Intervention
Biopsychosocial assessment
Treatment Planning
Individual counseling
Group Facilitation
Multidisciplinary Collaboration
Community Resource Coordination
Risk assessment
Trauma-Informed Care
Documentation & Compliance
HIPAA Compliance
ACS/OCFS Regulations
Resume writing
Vocational assessment
Diversity awareness
Career assessment
Problem solving
Multicultural competence
Documentation
Certification
Mental Health Counselor -LP
CASAC-T
Parenting Journey
Languages
English
Timeline
Vocational Counselor
Samaritan Daytop Village
07.2026 - CurrentRead More
Mental Health Intern
Samaritan Daytop Village
04.2026 - 05.2026Read More
Mental Health Counseling Intern
Argus Community, Faith Mission Alcohol & Crisis Center
05.2025 - 04.2026Read More
Family Team Conference Facilitator
MercyFirst Preventive Family Support
08.2024 - 07.2026Read More
Preventive Case Planner
MercyFirst Preventive Family Support
05.2022 - 07.2023Read More
Tax Compliance Agent 1
New York State Department of Taxation and Finance
01.2010 - 07.2016Read More
Customer Service Supervisor
New York State Workers’ Compensation Board
02.1997 - 03.2001Read More
Assistant Workers’ Compensation Claims Examiner
New York State Workers’ Compensation Board
05.1989 - 03.2010Read More
Mercy University
Master of Science from Mental Health Counseling
Read More
Queens College
Bachelor of Arts from Psychology
Read More
Queens College
Bachelor of Arts from Sociology
Read More
Personal Information
Title: Vocational Counselor