Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Small

Wasilla,Select

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I am seeking entry-level opportunities to expand skills while facilitating company growth. Personable and dedicated Customer Service Representative with extensive experience in the hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

42
42
years of professional experience

Work History

Owner / Former Manager

Donut King
Wasilla, AK
07.2017 - 06.2023
  • Maintained relationships with existing clients by providing superior customer service.
  • Managed daily operations of business, including hiring and training staff.
  • Ensured compliance with local, state, and federal regulations.
  • Provided direction and guidance to employees.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Developed strategic plans to increase profitability and efficiency.
  • Created marketing campaigns to attract new customers.
  • Set pricing structures according to market analytics and emerging trends.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Implemented quality assurance processes to ensure product excellence.
  • Developed policies and procedures for the organization.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Collaborated with other owners on joint ventures and shared resources.
  • Determined pricing for products or services based on costs and competition.
  • Interviewed, trained and supervised employees.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.

Teacher

Twindly Bridge Charter School
Wasilla, AK
09.2010 - 09.2018
  • Maintained a safe and orderly learning environment for all students.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Developed and implemented lesson plans based on curriculum objectives.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
  • Provided individualized instruction to meet the needs of all students.
  • Encouraged student critical thinking and discussion using variety of teaching techniques.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.

Secretary of the Board

Twindly Bridge Charter School
Wasilla, AK
02.2014 - 02.2018
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Maintained organized filing system of paper and electronic documents.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.
  • Managed calendar reminders for upcoming deadlines or events associated with the office.
  • Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.

Full Time Mother and Educator

My family
Wasilla, AK
02.1986 - 07.2017
  • Created a safe, comfortable learning environment for students by establishing positive relationships with them.
  • Organized activities and resources to promote student engagement in learning.
  • Collaborated with colleagues to share best practices in teaching methods.
  • Encouraged critical thinking skills among students through problem-solving activities.
  • Designed curriculum, lesson plans and instructional materials for classroom teaching.
  • Encouraged students to explore learning opportunities while persevering through challenging tasks.
  • Planned classroom activities to enable students to work independently, in small groups and in large groups.
  • Attended professional development workshops and seminars to stay abreast of new trends in education.
  • Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
  • Developed and implemented lesson plans to meet the individual needs of students.
  • Identified weakness and strengths to create strategic student improvement plans.
  • Provided appropriate feedback on work, behavior, and attitude towards learning.
  • Maintained accurate records of student attendance, grades, test scores.
  • Assessed student progress regularly through formal and informal assessments.
  • Enforced rules for behavior and procedures for maintaining order among students.
  • Established expectations for student behavior while maintaining an atmosphere of mutual respect.

Turboprop Propulsion Aircraft Engine Mechanic

United States Air Force, USAF
Anchorage, AK
07.1981 - 11.1985
  • Troubleshot engine malfunctions using specialized tools and diagnostic equipment.
  • Installed new or overhauled engines and related components in aircrafts.
  • Communicated effectively with team members regarding ongoing projects and tasks assigned.
  • Performed detailed inspections and repairs on aircraft engines, components, and accessories.
  • Calibrated engine systems to ensure accuracy of readings during testing procedures.
  • Followed safety protocols at all times while working around moving mechanical parts.
  • Recorded all work performed into a logbook for tracking purposes per company policy.
  • Disassembled aircraft engines to inspect internal components for damage or defects.
  • Performed troubleshooting procedures to find root causes of faults.
  • Completed scheduled and unscheduled safety and performance assessments.
  • Inspected completed work to certify that maintenance adhered to standards and procedures.
  • Managed repair logs, documenting preventive and corrective aircraft maintenance activities.
  • Reported issues, malfunctions, unusual wear, or damage to appropriate personnel.
  • Removed aircraft parts such as engines, pumps and landing gear.
  • Utilized drawings and schematics to install, remove and modify aircraft structures, systems and components.
  • Interpreted logs to understand issue history and nature, troubleshoot faults and identify next steps.
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Utilized hand and power tools to detect and repair aircraft malfunctions and damages.
  • Disassembled and overhauled internal combustion engines, pumps and generators.

Education

Psychology

Mat Su College
Palmer, AK
01-2015

Some College (No Degree) - Aircraft Mechanics

Academy of The Air Force
Chanute AFB, Illinois

Skills

  • Budget Administration
  • Labor Relations
  • Regulatory Compliance
  • Business Management
  • Negotiation
  • Client Service
  • Employee Development
  • Customer Relations
  • Verbal and Written Communication
  • Design Coordination
  • Staff Hiring
  • Consulting
  • Relationship Building
  • Human Resource Management

Timeline

Owner / Former Manager

Donut King
07.2017 - 06.2023

Secretary of the Board

Twindly Bridge Charter School
02.2014 - 02.2018

Teacher

Twindly Bridge Charter School
09.2010 - 09.2018

Full Time Mother and Educator

My family
02.1986 - 07.2017

Turboprop Propulsion Aircraft Engine Mechanic

United States Air Force, USAF
07.1981 - 11.1985

Psychology

Mat Su College

Some College (No Degree) - Aircraft Mechanics

Academy of The Air Force

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Cynthia Small