Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Cynthia Smith

Rowlett,TX

Summary

Dynamic Senior Admissions Advisor with expertise in student advising and CRM software. Proven track record in enhancing student engagement and retention through effective communication and relationship building. Adept at guiding prospective students through the admissions process, ensuring a seamless experience while leveraging problem-solving skills to overcome barriers.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Senior Admissions Advisor

ThriveDX
Coral Gables, FL
11.2020 - Current
  • Interviewed students to obtain information about employment history, educational background, and career goals, identifying barriers.
  • Advised students on course selection and academic pathways.
  • Guided prospective students in navigating admissions process and selecting appropriate programs.
  • Participated in continuous professional development to stay informed on best practices in admissions and higher education.
  • Conducted interviews with students to assess qualifications and fit for the institution.
  • Leveraged CRM software to track prospective student interactions.
  • Responded promptly to inquiries from prospective students through various communication channels.
  • Provided comprehensive information about institution during incoming calls from potential students.
  • Mentored junior advisors on best practices for student engagement and retention strategies.
  • Delivered personalized support to students throughout enrollment journey, ensuring a smooth experience.

Admissions Representative

Edge Tech Academy
Arlington, TX
03.2020 - 10.2020
  • Delivered exceptional customer service to current and prospective students across all programs.
  • Scheduled and conducted on-site and off-site presentations and site inspections.
  • Interviewed, qualified, and enrolled approved students efficiently.
  • Performed data entry and participated in continuous training through departmental meetings.
  • Established relationships with local workforce partners to enhance student success and career opportunities.
  • Managed incoming and outgoing calls, including persistent recruiting and referral processing.
  • Facilitated professional programs such as HVAC, Professional Truck Driving, IT Support, and CNC Training.
  • Assisted with graduation ceremonies, certification processes, resource allocation, and career services.

Admissions Representative / Recruiter / Ed Consult

International Schools
Hutchins, TX
07.2010 - 03.2020
  • Reviewed resumes and conducted interviews to assess applicant qualifications effectively.
  • Cultivated partnerships with universities to establish a talent pipeline.
  • Attended career fairs to enhance employer branding and connect with candidates.
  • Organized recruitment events, including job fairs, to attract potential hires.
  • Scheduled and conducted orientations for new students to facilitate smooth onboarding.
  • Executed inbound and outbound calls to recruit students for CDL School.
  • Assisted in scheduling DOT examinations to ensure compliance and readiness.

Recruiting Coordinator

Fluid Academy
Dallas, Texas
10.2009 - 05.2010
  • Facilitated recruitment process for students enrolling in CDL Truck Driving School.
  • Collaborated with local community colleges, businesses, and non-profit organizations to enhance outreach.
  • Supported career services to assist graduating students in securing employment.

Sales Manager

Howard Johnsons
Kansas City, Missouri
08.2008 - 06.2009
  • Developed sales strategies that increased market presence and customer engagement.
  • Established strong relationships with key clients to enhance business retention.
  • Conducted sales consultations, educating clients on product offerings and services.
  • Trained and mentored junior sales personnel, ensuring high performance standards.
  • Presented monthly sales performance reports to management for strategic insights.
  • Drove company growth through effective market expansion initiatives.
  • Opened new accounts while maintaining professional relationships with existing clients.
  • Implemented workflow process changes that streamlined sales department operations.

Recruiter

Transtech/Summit Merchant Group
Carrollton, Texas
10.2006 - 06.2008
  • Executed in-depth interviews to evaluate candidate qualifications and fit.
  • Managed applicant tracking system to enhance recruitment efficiency.
  • Facilitated onboarding for new hires, ensuring seamless transitions.
  • Reviewed resumes and conducted phone screens, managing candidate pipelines effectively.
  • Analyzed employment applications and backgrounds, assessing skills and compensation needs.
  • Provided comprehensive support throughout entire recruitment life cycle.
  • Maintained accurate records of all applicants in Applicant Tracking System.
  • Conducted detailed assessments of top candidates to determine suitability.

Senior Sales Manager

Hampton Inn & Suites Mesquite Convention Center
Mesquite, Texas
05.2001 - 05.2006
  • Executed sales initiatives to drive hotel service and accommodation revenue.
  • Developed and implemented successful sales strategies, achieving monthly revenue targets.
  • Managed entire sales process from lead generation to contract negotiation and closing.
  • Conducted weekly sales team meetings to analyze performance and set objectives.
  • Established relationships with key customers and industry partners to enhance profitability.
  • Monitored customer feedback to identify opportunities for product and service improvements.
  • Created reports on sales forecasts, customer satisfaction, and market conditions.
  • Designed promotional materials to boost brand visibility and attract new clients.

Education

Certification - Travel And Tourism

Southeastern Academy of Travel And Tourism
233 Academy Drive, Kissimmee, FL 34741
06-1995

High School Diploma -

Farmersville High School
499 Highway 78, Famersville, TX 75442
05-1991

Skills

  • Student advising and admissions counseling
  • CRM software proficiency
  • Interview techniques and recruitment strategies
  • Data management and entry
  • Career counseling and student engagement
  • Relationship building and networking
  • Problem solving and critical thinking
  • Communication skills and verbal communication
  • Team collaboration and conflict resolution
  • Public speaking and presentation skills
  • Supervision and leadership
  • Sales strategies and compliance training
  • Cultural awareness and good telephone etiquette
  • Salesforce and Five 9 Training

Affiliations

  • FRG Leader for U.S. Army and other military volunteer work
  • Local Charity and Community Events
  • Motivational Speaker
  • Writer/Poet

Accomplishments

  • Top Sales Manager of the year
  • Top Recruiter for the quarter

Certification

  • TWC Certification

Timeline

Senior Admissions Advisor

ThriveDX
11.2020 - Current

Admissions Representative

Edge Tech Academy
03.2020 - 10.2020

Admissions Representative / Recruiter / Ed Consult

International Schools
07.2010 - 03.2020

Recruiting Coordinator

Fluid Academy
10.2009 - 05.2010

Sales Manager

Howard Johnsons
08.2008 - 06.2009

Recruiter

Transtech/Summit Merchant Group
10.2006 - 06.2008

Senior Sales Manager

Hampton Inn & Suites Mesquite Convention Center
05.2001 - 05.2006

Certification - Travel And Tourism

Southeastern Academy of Travel And Tourism

High School Diploma -

Farmersville High School

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