Cynthia Smith
Done Rite Business Solutions LLC
BELLEVILLE,IL
24
years of professional experience
Experienced mortgage and document review professional with strong compliance, complex document management, and customer care skills. Known for accurate file review, clear service support, and timely coordination across lenders, title teams, and clients.
Work History
Mortgage Servicing Agent
8 Years 7 Months- Coordinated with title companies, lenders, and escrow teams to confirm appointment details and deadlines.
- Reviewed closing packages for missing signatures, initials, dates, and acknowledgments before submission.
- Verified signer identity, notarization requirements, and document completeness before execution.
- Provided mobile notary services to accommodate a diverse range of client needs and locations.
- Explained signing instructions clearly while maintaining compliance with notarization standards and confidentiality.
- Confirmed signatures, initials, dates, and acknowledgments matched lender and title requirements.
- Reviewed closing packages for completeness, accuracy, and proper execution before submission.
Loan Review Analyst
10 Years 8 Months- Coordinated with internal teams to clarify requirements and expedite review decisions.
- Monitored workflow queues to maintain consistent turnaround and prioritization.
- Continuously updated skills in statistical analysis software programs, increasing proficiency in various platforms.
- Applied quality standards to identify errors and improve review consistency.
Final Document Reviewer
10 Months- Managed document sorting, indexing, and filing to maintain accurate, accessible records.
- Updated electronic records using document management systems and data entry procedures.
- Coordinated document requests with internal teams to support timely workflow completion.
- Maintained confidentiality while handling sensitive records and compliance-related materials.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
Mortgage Office Manager
2 Years 6 Months- Managed daily office operations, ensuring smooth coordination across staff, clients, and administrative workflows.
- Scheduled appointments and maintained calendars for counseling, outreach, and workshop meetings.
- Organized outside facilities and materials for biweekly workshops.
- Scheduled appointments and maintained calendars for counseling, outreach, and internal meetings.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Education
- Business Management
Skills
Customer care
Information documentation
Organizational skills
Service support
Analytical thinking skills
Internet savvy
Goal-oriented mindset
Positive attitude
Document management
Affiliations
State of Illinois Notary
State of Missouri Notary
National Notary Association
American Notary Association
Timeline
Mortgage Servicing Agent
Done Rite Business Solutions LLC
02.2018 - 09.2026Read More
Final Document Reviewer
Franklin American Mortgage Company
07.2016 - 05.2017Read More
Loan Review Analyst
Collabera .Inc
02.2008 - 10.2018Read More
Mortgage Office Manager
The Neighborhood Assistance Corporation of America (NACA)
03.2003 - 09.2005Read More
DePAUL University
from Business Management
Read More