Open To Work
Brittne Durden
Dallas,TX
Summary
Analytical, organized and detail-oriented customer service representative proficient in using ITOP, Epiq Claims Facilitator, Enterprise XPlatform Servicing (EXS), Salesforce, Saas, Containment Share Point, Remediation Share Point, Containment Manual, MS Outlook, and Excel. Enthusiastic call center agent and team player with a record of accomplishment of delivering the highest quality strategic solutions to resolve challenges and drive business growth seeking to leverage proven customer service skills. Authorized to work in the US for any employer
Overview
12
12
years of professional experience
Work History
Research and Remediation Servicing Specialist
Irving, TX
09.2019 - Current
- Strong analytical skills as well as high attention to detail and accuracy to research, investigate and escalate all Containment Remediation Reviews
- Communicating effectively both with Senior Management and fellow line associates
- Adherence to excellent Quality Assurance scores and expectations to meet company guidelines
- Coached and developed new hires in training them on the Containment Manual Policies and
- Procedures
- Able to work effectively as an individual and as a team to achieve goals as we collaborate, research, investigate and resolve complex issues
- Able to quickly adjust from one remediation process requirement to another.
Client Associate/ Support Specialist
Irving, TX
04.2017 - 08.2019
- Expedited/escalated requests for loan approvals for upgraded products in a call center environment
- Researched and resolved issues for customers regarding credit reports and completed upgraded
- Products
- Provided technical support to customers for Core Logic specific products
- Monitored and maintained an organizations computer systems and networks
- Diagnosed hardware or software faults with systems
- Solved technical and applications problems over the phone or in person
- Customer Satisfaction
Great educational Loan Company
Plano, TX
09.2015 - 08.2017
- Responded to telephone and chat inquiries providing quality service to customers and associates
- Met Customer needs and provided a positive Customer Service experience for the
- Customer by providing complaint resolutions
- Disseminate information regarding student loans, repayment plans, and offered general financial advice
- Resolved Customer Service problems, by clarifying customer's complaints and explaining the best solution
- Expedite corrections and adjustments for customer accounts and follow up to ensure resolution
- Maintained up-to-date knowledge of customer accounts and performed all maintenance
- Resolved payment and order disputes and performed skip traces to locate customers
Claims Representative
Rodney D. Young Auto Insurance
Farmers Branch, TX
05.2014 - 08.2015
- Efficiently process policy endorsements, payments, reinstatements, and new business applications
- Balance workload priorities to ensure successful execution
- Accurately maintained records of customer interaction and transactions, documenting details of conversations, as well as actions taken
- Expedited/escalated requests for loan approvals for upgraded products in a call center environment
- Researched and resolved issues for customers regarding credit reports and completed upgraded products
- Monitored and maintained an organizations computer systems and networks
- Solved technical and applications problems over the phone or in person
Education
ASSOCIATE - INFORMATION TECHNOLOGY
UNIVERSITY OF PHOENIX
12.2020
High School Diploma -
Jefferson High School
01.2007
Skills
- Call center certified
- Customer Service
- CSR
- Customer Care
- Customer Support
- Problem-Solving
- Problem Solving
- Decision Making
- Verbal and Written Communication
- Microsoft Office
- Data Entry
- Customer Account Review
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
$60000/yr - $200000/yrTimeline
Research and Remediation Servicing Specialist
09.2019 - Current
Client Associate/ Support Specialist
04.2017 - 08.2019
Great educational Loan Company
09.2015 - 08.2017
Claims Representative
Rodney D. Young Auto Insurance
05.2014 - 08.2015
ASSOCIATE - INFORMATION TECHNOLOGY
UNIVERSITY OF PHOENIX
High School Diploma -
Jefferson High School