Cynthia Stafford
Forest City,NC
Summary
Dynamic professional with a strong work ethic and proven reliability, honed at Asplundh Tree Service. Expert in precision cutting and plant identification, I excel in teamwork and relationship building, consistently enhancing customer satisfaction and operational efficiency. Recognized for training new hires and streamlining workflows, I am committed to achieving team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Hostess
Dennys Restaurant
09.2011 - 10.2012
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Answered phone calls to take orders, give information and document reservations.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Provided patrons with estimated waiting times during peak service hours.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Took initial drink orders and relayed information to wait or bar staff.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Top Timmer
Lewis Tree Service
05.2023 - Current
- Assisted in the training of new trimmers, providing guidance on proper techniques and company procedures.
- Received positive feedback from supervisors for exceptional work ethic and commitment towards achieving team goals.
- Developed strong relationships with clients by understanding their needs and delivering top-notch service accordingly.
- Displayed excellent problem-solving skills when faced with challenges, leading to minimization of potential delays in the trimming process.
- Actively participated in inventory management activities like restocking supplies as needed which aided smooth operations.
- Demonstrated adaptability by quickly adjusting to changing priorities or unforeseen issues during the trimming process, ensuring timely delivery of final products.
- Continuously improved skills through ongoing training sessions and workshops, staying up-to-date on industry best practices.
- Increased productivity by implementing efficient trimming techniques and proper tool usage.
- Streamlined workflow processes for faster completion of trimming projects, resulting in increased customer satisfaction.
- Contributed to quality control efforts through meticulous inspection of finished products.
- Ensured safety compliance, maintaining a clean and organized workspace free of hazards.
- Identified areas for improvement in workflows, suggesting changes that led to significant productivity gains.
- Established a reputation for reliability among teammates, consistently completing tasks accurately and promptly under pressure situations.
- Exceeded performance targets with consistent dedication to meeting project deadlines while maintaining quality standards.
- Maintained high-quality results by adhering to strict trimming standards and guidelines.
- Reduced waste through careful attention to detail and thorough trimming practices.
- Optimized time management by prioritizing tasks based on deadlines and project requirements.
- Enhanced team efficiency by collaborating with coworkers on daily tasks and responsibilities.
- Collaborated with other departments to ensure seamless communication during the production process, enhancing overall efficiency.
- Participated in regular team meetings, contributing valuable insights that helped drive team success.
- Inspected equipment and machinery to identify and schedule repair and maintenance, managing wear and tear.
- Inspected plants to identify for signs of disease or infestation and address problems early.
- Answered questions and provided information regarding plants and care to help customers make informed decisions.
- Educated employees and members of public on plant biology and health.
- Communicated with coworkers and management to report challenges.
Foreman
Asplundh Tree Service
06.2019 - 09.2023
- Water, pruned and groomed plants and trees to maintain health and attractiveness.
- Unloaded plants and nursery items from delivery trucks.
- Transplanted seedlings and young plants to promote growth and prepare plants for sale or transfer to other locations.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
Crew Leader
McDonald's
06.2008 - 05.2009
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
- Addressed any personnel conflicts or issues in a timely manner, maintaining open lines of communication with all team members.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
Education
High School Diploma -
Cornerstone Christian School
Townsend, GA10.2023
Skills
- Strong work ethic
- First aid training
- Safe lifting techniques
- Plant identification
- Heavy lifting
- Teamwork
- Multitasking
- Reliability
- Critical thinking
- Active listening
- Relationship building
- Team building
- Goal setting
- Professionalism
- Expert pruning
- Precision cutting
- Proper tool use
Accomplishments
Worked with specialized equipment
Certification
Chip truck foreman
Backyard bucket Forman
Trainer
Specialized equipment foreman
Help gf with all paper work
Done all JBO
Done performance noticees
Timeline
Top Timmer
Lewis Tree Service
05.2023 - Current
Foreman
Asplundh Tree Service
06.2019 - 09.2023
Hostess
Dennys Restaurant
09.2011 - 10.2012
Crew Leader
McDonald's
06.2008 - 05.2009
High School Diploma -
Cornerstone Christian School
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