Brittany Erman
Broken Arrow
Summary
Dynamic server with a strong work ethic and exceptional customer service skills honed at Texas Roadhouse Restaurant. Expert in cash handling and guest engagement, consistently upselling specials to boost revenue. Recognized for maintaining cleanliness standards and enhancing dining experiences, contributing to a 20% increase in customer satisfaction.
Overview
18
18
years of professional experience
Work History
Server
Dennys Restaurant
10.2025 - 12.2025
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Accurately processed orders and ensured timely delivery of food and beverages.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Upsold daily specials and promotions to increase revenue per table served.
- Managed cash register operations, ensuring accurate transactions and balanced drawer at shift end.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Texas Roadhouse Restaurant
05.2019 - 12.2023
- Monitored table turnover rates to optimize seating arrangements during peak hours.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Managed cash register operations, ensuring accurate transactions and balanced drawer at shift end.
- Upsold daily specials and promotions to increase revenue per table served.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server
Colton’s Steakhouse
02.2017 - 05.2019
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
Server
Santa Fe Cattle Company
01.2014 - 05.2015
- Assisted in training new servers on menu knowledge and service protocols.
- Processed payments accurately, handling cash and electronic transactions with care.
Auction Assistant
Haskell Antique Auction
01.2008 - 05.2011
- Assisted in cataloging auction items, ensuring accurate descriptions for potential buyers.
- Supported setup and breakdown of auction events, maintaining organized inventory displays.
- Coordinated with bidders to answer inquiries and provide information on auction processes.
- Managed registration process for participants, facilitating smooth check-in experiences.
Education
GED -
Haskell High School
Haskell, OKSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
Timeline
Server
Dennys Restaurant
10.2025 - 12.2025
Server
Texas Roadhouse Restaurant
05.2019 - 12.2023
Server
Colton’s Steakhouse
02.2017 - 05.2019
Server
Santa Fe Cattle Company
01.2014 - 05.2015
Auction Assistant
Haskell Antique Auction
01.2008 - 05.2011
GED -
Haskell High School