Cynthia Stage
Montrose,CO
Summary
Dynamic Business Operations Manager with a proven track record at Montrose Regional Spine and Pain, excelling in strategic planning and process improvements. Skilled in budgeting and forecasting, I foster collaboration and enhance customer service, driving growth while maintaining a positive work environment. Committed to operational excellence and employee engagement.
Overview
25
25
years of professional experience
Work History
Business Operations Manager
Montrose Regional Spine and Pain
05.2023 - Current
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Streamlined Clinic processes by analyzing current procedures and implementing necessary improvements.
- Aid in overseeing financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decision making.
- Developed strategic partnerships with key stakeholders, fostering collaboration and driving growth.
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Fostered a positive work environment that supported employee engagement and retention.
- Championed a continuous improvement culture by encouraging innovation and proactive problem-solving among team members.
- Improved customer satisfaction by quickly addressing and resolving customer complaints and feedback.
- Streamlined communication between departments, resulting in more efficient project collaboration and faster problem resolution.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Ensure compliance with quality regulations by developing and implementing robust policies procedures.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Oversaw day-to-day business operations in Clinic by fostering deep professional relationships with staff members and patients.
Dental Office Manager
Dr. Christine Bloss DDS
06.2006 - 04.2023
- Prepared insurance claim forms, obtained prior-authorizations, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
- Streamlined patient record-keeping with adoption of new dental software, ensuring accuracy and compliance with healthcare laws.
Office Manager
Goldenrod Fencing
01.2001 - 06.2006
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed Employee Payroll
Education
High School Diploma -
Montrose High School
Montrose, CO06.1998
Skills
- Project management
- Operations management
- Microsoft office proficient
- Budgeting and forecasting
- Staff management
- Effective communication
- Excellent oral and written communication
- Onboarding and training
- Strategic planning
- Sharing necessary codes and clinical information with Insurance Providers to obtain prior-authorizations
- Business workflows
- Professional rapport
- Relationship building and management
- Process change & implementation
- Customer service
- Teamwork and collaboration
- Records organization and management
- Employee relations
- Performance evaluation and monitoring
- Process improvements
- Payroll administration and timekeeping
Timeline
Business Operations Manager
Montrose Regional Spine and Pain
05.2023 - Current
Dental Office Manager
Dr. Christine Bloss DDS
06.2006 - 04.2023
Office Manager
Goldenrod Fencing
01.2001 - 06.2006
High School Diploma -
Montrose High School