Cynthia Starks
FAYETTEVILLE,NC
Summary
Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. I have an excellent track record in collaboration across departments to evaluate, design and implement business processes. Consistently improved processes and managed change among stakeholders using positive approaches. Well-established data analysis experience.
Overview
15
15
years of professional experience
Work History
Business Process Manager
Department Of Commerce/Div Of Employment Security
03.2015 - 03.2024
- Gathered and analyzed data to determine future training projections.
- Helped meet changing demands by recommending improvements or issuing inquiries to the senior business analyst for system improvements and procedures.
- Supervised and monitored facilitator training sessions on best practices in process management for employees at various levels within the organization.
- Provided expert guidance to executive leadership, and internal and external individuals or groups, regarding past, current, and future training plans that contributed to overall organizational success.
- Cultivated positive relationships with other units within the division to deliver timely and cost-effective results.
- Devised and implemented processes and procedures to streamline operations.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Supervisor-Claims Adjudication
Dept Of Commerce/Div Of Employment Security
03.2010 - 10.2016
- Oversaw daily operations of unit functions, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members based on unit goals and expectations.
- Boosted team performance by developing training materials and conducting service training.
- Fostered a positive work environment and provided ongoing feedback to staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Achieved results by working with staff to meet established targets/goals.
- Devised and implemented processes and procedures to streamline operations.
- Frequently observed individual work output and processes to ensure federal guidelines were met. Conducted random case reviews and identified areas for improvement to ensure proper procedures were followed.
- Followed safety protocols to minimize workplace accidents and maintain compliance with agency standards.
Employment Analyst-Adjudication
Dept Of Commerce/Div Of Employment Security
12.2008 - 02.2011
- Claim Validations
- Performed claim audits for potential fraud based on the origin of the claim (IP Address).
- Gathered and organized relevant information and input information into database.
- Developed effective improvement plans in alignment with goals and specifications.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Conducted system analysis and implementation to maintain and improve computer systems and individual work performance.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Created and managed project plans, timelines and budgets.
- Identified and resolved problems through root cause analysis and research.
- Devised and implemented processes and procedures to streamline operations.
Education
Bachelor of Arts - Public Administration
Shaw University
Raleigh, NCSkills
- Project restructuring
- Idea Development and Brainstorming
- Requirements Gathering
- Operational Excellence
Timeline
Business Process Manager
Department Of Commerce/Div Of Employment Security
03.2015 - 03.2024
Supervisor-Claims Adjudication
Dept Of Commerce/Div Of Employment Security
03.2010 - 10.2016
Employment Analyst-Adjudication
Dept Of Commerce/Div Of Employment Security
12.2008 - 02.2011
Bachelor of Arts - Public Administration
Shaw University
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