Cynthia Stelly
Opelousas,LA
Summary
Versatile and results-driven professional with a proven track record in small business operations and customer service excellence, notably at LoveRebel LLC. Expert in planning, execution, and business marketing, with a flair for fostering teamwork and collaboration. Elevated brand identity through strategic promotions, achieving significant customer satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Small Business Owner- Online Retail
LoveRebel LLC
05.2023 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Demonstrated product presentations to prospective customers to showcase features, benefits and value.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
Contractor
DSP Logistics
11.2022 - Current
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Collaborated with cross-functional teams to ensure seamless project execution and delivery.
- Contributed to the development of organizational policies and procedures relevant to contractor services offered by the company.
- Trained new team members to apply best practices and proper use of development tools.
- Collaborated with clients to define project requirements and deliverables.
Shift Manager/Key Holder
Chip's Daiquiris Express
01.2023 - 11.2023
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Certified Nursing Assistant
Jodison Prime Care
12.2013 - 01.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
Associate of Science - Accounting
SLCC T.H. Harris
Opelousas, LA05.2006
Skills
- Small business operations
- Planning and execution
- Business marketing
- Operations Management
- Financial Planning
- Customer Service
- Decision-Making
- Teamwork and Collaboration
- Desktops, Laptops, and Mobile Devices
- Inventory Control
- Product Promotion
- Records Organization and Management
Timeline
Small Business Owner- Online Retail
LoveRebel LLC
05.2023 - Current
Shift Manager/Key Holder
Chip's Daiquiris Express
01.2023 - 11.2023
Contractor
DSP Logistics
11.2022 - Current
Certified Nursing Assistant
Jodison Prime Care
12.2013 - 01.2020
Associate of Science - Accounting
SLCC T.H. Harris
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