CYNTHIA STOKES

• Supervise up 7 Staff members
• Worked with management team to implement proper division of responsibilities.
• Responsible for intake process of new clients entering and exiting within Shelter.
• Shift report entering into computer and sent to all Supervisors and Management.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Submitted documentation and reports to upper management.
• Maintained safety records and accident reports for human resources.
• Set overall vision and provided team leadership.

Assist at shelter for Women. of 25 or more women

Serve dinners.

Dump trash.

Assist with clothes and hygiene kits.

• Established trusting relationship with guest by maintaining professionalism and honoring confidentiality
• Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources

• Recorded incident reports with detailed accounts of occurrences.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Conducted regular patrols of facility to detect and deter security threats.
• Prepared and submitted reports to keep management informed of security activities and developments.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Responded quickly to incidents and assessed active situations for security concerns.