Cynthia Stokley
Richmond,KY
Summary
Experienced in remote collaboration and communications, I excel in making customers feel valued and appreciated over the phone. Seeking a career opportunity to utilize my strengths in a professional work-at-home environment. Ready to put my excellent customer service skills to use, ensuring exceptional customer satisfaction and fostering positive relationships.
Overview
14
14
years of professional experience
Work History
Stylist
Landmark of Lancaster Rehabilitation and Nursing
04.2024 - Current
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Participated in team meetings and staff training sessions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided emotional support and companionship to clients.
- Preserved patient safety by following safety protocols.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Developed and implemented individual care plans tailored to needs of each client.
Master Stylist
Snooty Fox Hair Salon
04.2024 - Current
- Booth renter, hair designing, cutting, coloring, customer recruitment and retention, inventory on Google sheets, excellent customer service, and problem solving
Salon Manager
Great Clips
03.2011 - 04.2024
- Recruited employees in person and remotely, hair designing, attended In person and remote seminars and training, handling money, store opening and closing procedures, excellent customer service, Google Doc, sheets and Gmail proficiency, also experienced in Microsoft Excel
- Light cleaning duties
Seasonal Worker Financial Services Representative
World Finance
04.2022 - 07.2022
- Excellent customer service, provided assistance remotely and in person to customers obtaining, refinancing and acquiring loans, provided remote and in person files for loan underwriting, exhibited proficiency in automated underwriting systems, utilized strong customer service skills, maintained a highly organized dual screen workstation, maintained a high level of accuracy in remote and in person loan processing, cold calling, delinquent account calls and emails, key holder and excellent money handling
Education
Cosmetology -
Motif Beauty Academy
Winchester, Kentucky10.2008
High School Diploma -
Madison Central High School
Richmond, Kentucky05.2007
Skills
- Strong Written Communication
- Attentive Listening Ability
- Empathetic Customer Engagement
- Effective Problem-Solving
- Proficient in Navigating Conflicts
- Independently Motivated
- Effective Time Management
- Responsive to Customer Expectations
- Customer service
- Records management
References
Available upon request
Remoteworksetup
High speed internet connection in a dedicated home office space with a quiet environment for focused work.
Timeline
Stylist
Landmark of Lancaster Rehabilitation and Nursing
04.2024 - Current
Master Stylist
Snooty Fox Hair Salon
04.2024 - Current
Seasonal Worker Financial Services Representative
World Finance
04.2022 - 07.2022
Salon Manager
Great Clips
03.2011 - 04.2024
Cosmetology -
Motif Beauty Academy
High School Diploma -
Madison Central High School
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