Cynthia Stroup
Stevensville
Summary
Detail-oriented coder delivering efficient coding solutions. Strong problem-solving, critical thinking, and teamwork skills drive project success in fast-paced environments. Professional communication with patients, insurance companies, and healthcare staff ensures compliance with regulations and enhances workflow.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Professional Fee Coder and Billing Liaison
UMCMG
03.2024 - Current
- Reviewed coding in Epic WorkQueues for departments including Intensivist, inpatient Pulmonary, outpatient Pulmonary, PFTs, and Interventional Pulmonary to ensure accurate billing.
- Worked Epic WorkQueues for Coding Intensivist S-Z and all Interventional Pulmonary and outpatient PFT, along with releasing inpatient Pulmonary and outpatient Pulmonary charges.
- Communicated daily with providers to address billing and coding inquiries, coordinating with central billing office for resolution.
- Making sure all documentation is noted, CPT's and DX are verified, modifiers are added, and images are uploaded.
- Conducted monthly audits for each department to identify missed charges and facilitate timely charge entry.
- Informed teams of educational issues regarding updated ICD 10 and CPT codes.
- Attending Monthly ICU and Pulmonary meetings to know what is happening within our group and if there are any issue.
- Supported supervisor in managing departmental projects and addressing issues.
Billing Liaison
UMCMG
Stevensville
03.2018 - 03.2024
- Resolved patient billing inquiries by coordinating with insurance companies and the central billing office.
- Communicated daily with providers to address billing and coding inquiries, collaborating with the central billing office for resolutions.
- Reviewed charges in Epic WorkQueues for 14 hospital departments to facilitate timely claim release.
- Audit each of my 14 Departments monthly for missed charges and upload for charge entry.
- Verified consults for the Psych Department to ensure timely completion for provider bonuses.
- Upload Echo and Stress log sheets to P-drive and Scan Stress reports to patient's charts in Epic.
- Have all new CMG Providers uploaded into epic by submitting the Provider Request form to get electronic billing access for my 14 Hospital Departments to the helpdesk and notifying all essential personnel of completion.
- Need to know and understand all of the various billing reports within Epic and Launch Pad and how to run and process.
- Supported supervisor with departmental projects and issues.
Department Sec/Administrative Assistant
BW Primary Care/UM CMG
09.2014 - 03.2018
- Extensive knowledge of CPT & ICD-9/10 Codes with certification in Medical billing and Coding.
- Reviewed physician charges in Epic WorkQueues for timely release to central billing office.
- Addressed patient billing inquiries by liaising with insurance companies and central billing office.
- Review Physician office notes for compatibility to charges.
- Assist with the monthly denials and forward the findings to the central billing office for corrections and resubmittal.
- Charge entry of Wound Care, Medical Records and Home Health Orders.
- Insurance verification of Senior Care Facility charges and uploading into P-drive for Coding.
- Coordinated departmental projects for supervisor, ensuring on-time completion and adherence to deadlines.
Front Desk Coordinator
BWMC PRIMARY CARE
Pasadena
01.2014 - 09.2014
- Checked patients in and out, ensuring smooth workflow and timely service.
- Patient Interaction: Greeting patients and taking them back into exam rooms.
- Answered telephone calls, took messages, and addressed face-to-face inquiries, providing patient support and maintaining communication.
- Scheduling of patient appointments and reminder calls.
- Contact and handle all pre-authorizations for testing or prescriptions.
- Prescription refills and entering them into the e-prescribe system.
- Enter patient referrals for specialist or testing.
- Calling patients with test and lab results.
- Perform EKG's.
- Perform spirometry test.
- Recorded patients' weight, height, and temperature.
- Collection and entry of patient payments.
- Organized and filed patient charts in designated locations to enhance accessibility for medical staff.
- Reports, office /patient notes, all correspondence, thinning of charts.
- Extensive knowledge of CPT & ICD-9 Codes.
- Wide knowledge of medical terminology.
- Writing letters and correspondence on behalf of the Doctors.
- Copying of medical records and contacting parties as to cost.
- Liaising with couriers and deliveries.
Office Manager
Dr. Michael Garahy
Pasadena
04.2000 - 01.2014
- Checked patients in and out, ensuring accurate patient records and smooth patient flow.
- Scheduling of patient appointments and reminder calls.
- Answered telephone calls, took messages, and addressed face-to-face inquiries to provide efficient patient support.
- Patient Interaction: Greeting patients and taking them back into exam rooms.
- Calling patients with test and lab results.
- Contacted insurance companies regarding denial claims to facilitate resolution and ensure patient coverage.
- Contact and handle all pre-authorizations for testing or prescriptions.
- Electronically submits claims.
- Billing entry into Medical Mastermind.
- Collection and entry of patient payments.
- Entering insurance payments.
- Writing letters and correspondence on behalf of Dr. Garahy.
- Copying of medical records and contacting parties as to cost.
- Extensive knowledge of CPT & ICD-9 Codes.
- Wide knowledge of medical terminology.
- Filing charts.
- Pulling patients' charts for next day.
- Reports, office /patient notes, any and all correspondence, thinning of charts.
- Measured patients' weight, height, and temperature.
- Perform EKGs.
- Perform spirometry test.
- Support in supervising certain procedures.
- Cleaning exam rooms in between patients.
- Prescription refills and entering them into the e-prescribe system.
- Enter patient referrals for specialist or testing.
- Liaising with couriers and deliveries.
- Vacuumed office floors to ensure cleanliness.
Telemetry Technician
Franklin Square Hospital Center
Baltimore
03.1998 - 04.2000
- Monitored patients' heart rate and rhythm changes to ensure timely medical response.
- Notified nurse or physician of any heart rate or rhythm changes to facilitate prompt intervention.
- Documented hourly heart rate and rhythm for each patient, supporting accurate clinical assessments.
- Entered patient information into the computer system immediately upon arrival to the unit.
- Coordinated blood draw appointments and meal services for patients.
Ultrasound Secretary
Franklin Square Hospital Center
Baltimore
05.1991 - 03.1998
- Coordinated and prioritized emergency cases for inpatient and emergency room patients.
- Coordinating transportation for inpatient/emergency room patients.
- Scheduled patients to enhance clinic flow and minimize wait times.
- Assisting in getting the patients changed and back into the exam room.
- Assisted ultrasound technologist by providing chaperone services.
- Coordinating with the film library to pull prior films or make new patient folders.
- Entering/printing out procedures in computer.
Film Librarian
Franklin Square Hospital Center
Baltimore
06.1987 - 05.1991
- Processed and sorted incoming films according to department's filing system.
- Managed film tracking computer system and organized reports in designated jackets.
- Process loan requests, files incoming film and reports, and troubleshoots missing records.
- Retrieved master jackets from storage area for film processing.
- Maintained order and cleanliness in the department to support workflow.
- Duplicated films upon request to support department operations.
- Match prior films with current exams and pass to the radiologist for reading.
- Setting up x-ray and ultrasounds for Radiologist to view and dictate.
Education
Medical Coding Certification -AAPC-CPC -
AAPC
Salt Lake City, UT11.2023
Diploma -
Chesapeake Senior High School
Pasadena, MD06-1987
Some College (No Degree) - Health Educational Management
Anne Arundel Community College
Arnold, MDSkills
- ICD-10 coding
- CPT proficiency
- Accurate coding practices
- CPC certified
- Accounts payable/receivable management
- Collections and credit management
- Proficient in EKGs and spirometry tests
- Epic portfolio management
- Understanding of medical terminology
- Administrative functions proficiency
- Supervision capabilities
- effective multitasking strategies
- Exceptional customer service
- Client-oriented mindset
Certification
American Academy of CPR And First Aid, Inc.
CPR certified expiration 11/30/2024
Timeline
Professional Fee Coder and Billing Liaison
UMCMG
03.2024 - Current
Billing Liaison
UMCMG
03.2018 - 03.2024
Department Sec/Administrative Assistant
BW Primary Care/UM CMG
09.2014 - 03.2018
Front Desk Coordinator
BWMC PRIMARY CARE
01.2014 - 09.2014
Office Manager
Dr. Michael Garahy
04.2000 - 01.2014
Telemetry Technician
Franklin Square Hospital Center
03.1998 - 04.2000
Ultrasound Secretary
Franklin Square Hospital Center
05.1991 - 03.1998
Film Librarian
Franklin Square Hospital Center
06.1987 - 05.1991
Medical Coding Certification -AAPC-CPC -
AAPC
Diploma -
Chesapeake Senior High School
Some College (No Degree) - Health Educational Management
Anne Arundel Community College